Manager, Field Support Engineering
NTT
Manager, Field Support Engineering
NTT DATA, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Bad Homburg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure customer satisfaction: Responsible for delivering services in accordance with service definitions and Service Level Agreements (SLAs)
- Disciplinary leadership: Lead a nationwide team
- Collaboration: Work directly with the Senior Manager, Field Support Engineering
- Development: Continuously develop the Field Support organization
- Efficiency improvement: Increase the efficiency of your area’s key performance indicators
- Cooperation: Proactively and cooperatively work with vendors and partners
- Establish frameworks: Ensure administrative and technical frameworks for Field Support Engineers
- Implement objectives: Execute the goals of Support Service & Managed Service and ensure their compliance
- Analyze reports: Create and analyze reports with the goal of driving continuous improvements
Requirements
- Proven experience leading a service team and/or a related function
- Proven experience in customer engagement at a senior/executive level
- University degree or equivalent in Information Technology, Business Administration, or a related field
- ITIL certification
- Business-fluent German and English (spoken and written)
Benefits
- Health insurance
- Retirement plan
- Flexible working hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer engagementservice deliveryreport analysisperformance indicatorsframework establishment
Soft skills
leadershipcollaborationcooperationefficiency improvement
Certifications
ITIL certification