Cyber Service Delivery Manager
NTT DATA Romania
full-time
Posted on:
Location Type: Hybrid
Location: Sibiu • Romania
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Tech Stack
About the role
- Work primarily with cybersecurity systems and solutions in relation with operational delivery, various aspects of information security technologies and processes
- Innovative services production delivery, driven by business strategy and goals
- Professional stakeholder management, define and address operational delivery requirements, KPIs, SLAs and OLAs for specific services
- Compliance oversight of SLA and OLA, if necessary, development of measures and their control for compliance
- Act as single point of contact and focus on ensuring operational readiness and governance oversight
- Work closely with Project Managers and project members regarding delivery preparations of production environments
- Ensure operational readiness (technical and process wise) of people, processes, and technologies in collaboration with Partner Manager and Business Development
- Plan regular tests and reviews of the security systems, processes, and policies to ensure they work as expected
- Evaluate existing services and implement Service Improvement Plans
- Interface and handle escalations with the customer, recurrent customer reporting regarding operational delivery
- Collaborate with QA responsible to identify and implement corrective measures where applicable
- Establish good communication and collaboration with customer representatives
- Coordinate customer recurrent customer meetings and workshops for operational and strategical review
- Coordinate service escalations on a governance level
Requirements
- Master's or Bachelor’s degree in related fields, preferably Engineering, Computer Science, Mathematics areas
- Minimum 5-7 years of experience in service delivery
- Complete understanding of the IT and Cybersecurity infrastructure of an organization or of a project
- Negotiation capabilities and problem-solving mindset
- Effectively drive service development and contribute to ITIL processes
- Demonstrated resilience, diplomacy, influence, relationship building, and problem-solving skills in a variety of situations
- Highly effective written and oral communication skills, excellent interpersonal skills and experience dealing effectively with people having different backgrounds
- Fluency in Business English is required, German is an advantage
- Customer oriented behaviour
- Experience in IT service management (ITSM and ITAM)
- Experience in IT service monitoring, defining ITIL processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining required levels of competency.
- ITIL, CISSP, Cloud Architecture Design, SANS or similar certifications represent a big plus
- Availability for collaboration on social and technical topics within international teams
- Excellent command of both spoken and written English
Benefits
- Private Health Insurance – it’s custom-made for you
- Early bird or night owl? Our projects have different working hours to suit your needs
- Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
- Attend individual coaching sessions or go one step further by joining our accredited Coaching School
- Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cybersecurityIT service managementIT service monitoringITIL processesservice deliveryservice improvement plansoperational readinessinformation security technologiescompliance oversighttechnical processes
Soft Skills
stakeholder managementnegotiationproblem-solvingcommunicationrelationship buildingdiplomacyinfluenceresiliencecustomer orientationcollaboration
Certifications
ITILCISSPCloud Architecture DesignSANS