NTT DATA Romania

Business Intelligence Analyst

• Extracting, cleaning, and analyzing data from various sources to produce meaningful reports
• Designing and maintaining dashboards and reporting tools to monitor business metrics and KPIs
• Collaborating with stakeholders to understand reporting needs and deliver tailored insights
• Performing trend analyses and developing forecasts to support strategic planning and operational efficiency
• Identifying opportunities for process improvement through data-driven workflow analysis
• Validating the accuracy and completeness of reports, ensuring data integrity at all times
• Providing ad hoc analyses to support time-sensitive business decisions
• Training and supporting team members in using reporting tools and interpreting data outputs
• Staying current with new data analysis tools, techniques, and best practices
• Applying AI technologies to automate reporting processes and enhance analytical capabilities

Reporting Analyst

Manager

• Acting as a team lead and managing a group of Unix/Linux specialists
• Coordinating and driving Service Improvement initiatives and Change Management processes
• Providing technical guidance and mentoring to team members
• Overseeing day-to-day infrastructure operations and ensuring system availability
• Monitoring infrastructure health, conducting availability testing, and generating performance reports
• Managing standard changes, service requests, and documentation
• Participating in on-call rotations and escalation management
• Leading and contributing to technical project work
• Diagnosing and resolving complex system issues
• Planning and executing Disaster Recovery (DR) and Business Continuity (BCP) tests
• Ensuring compliance with SLAs and reporting on server environment metrics
• Coordinating installation planning and execution
• Managing priorities, activity reports, and incident/request/problem follow-ups
• Facilitating integration and coordination with other departments and teams
• Driving proactive evolution and optimization of service delivery methods and tools

Unix Manager

ServiceNow

• Designing, developing, and maintaining ServiceNow modules, with a focus on ITSM and either ITOM or SAM
• Collaborating with stakeholders to understand business needs and translate them into effective platform solutions
• Challenging and refining existing implementations to ensure alignment with business value and best practices
• Working across multiple ServiceNow areas, demonstrating flexibility and platform-wide expertise
• Ensuring configurations and customizations are scalable, maintainable, and aligned with our technology strategy
• Participating in code reviews, testing, and deployment activities
• Providing mentorship and technical guidance to junior engineers

ServiceNow Developer

• Collaborating with stakeholders to gather, refine, and document requirements across various ServiceNow modules.
• Advocating for Out-of-the-Box (OOTB) capabilities to ensure scalable and maintainable solutions.
• Challenging proposed custom solutions when configuration can meet the same business need.
• Translating business requirements into clear user stories and acceptance criteria.
• Working across different areas of the ServiceNow platform to ensure consistency and alignment with best practices.
• Supporting testing, training, and change management activities related to platform improvements.
• Building strong relationships with engineering, product, and operational teams to ensure successful delivery.

ServiceNow Business Analyst

Backend Engineer

• Develop and maintain high-quality software applications, focusing primarily on backend systems
• Design and integrate technological components, ensuring seamless connection requirements across systems
• Write well-structured, testable, and efficient code for backend services and APIs
• Collaborate with clients to discuss technical solutions and contribute innovative ideas to enhance the platform
• Contribute to technical documentation, including instructional guides, pitch materials, and detailed technical specifications
• Conduct code reviews
• Resolve dependencies with other teams regarding implementation, branching, and integration
• Work closely with Agile Scrum teams, adhering to Agile principles and processes for efficient delivery

Reporting Analyst

Unix Manager

ServiceNow Developer

ServiceNow Business Analyst

Senior Backend Developer