L2 Support Engineer, Release Manager
NTT DATA Romania
full-time
Posted on:
Location Type: Hybrid
Location: Bucuresti • Romania
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About the role
- Drive on different tech adoption initiatives (GCP, EXACC, TRC etc)
- Provide support for technical infrastructure components (e.g. databases, middleware and user interfaces)
- Provide Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform
- Estimate time required to implement remediation actions which are under direct control of RTB
- Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
- Ensure appropriate vendor interaction in a multi-vendor environment
- Conduct incident and problem management activities
- Conduct scheduled Problem Management meetings with infrastructure groups, problem managers and incident managers OR from Agile world with SMs, POs to track progress and highlight issues
- Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement
- Perform releases/DR exercises/application maintenance activities over weekends (usually once every 3 weeks there is a weekend activity required)
- Contribute with process/compliance enhancements related to support for technical infrastructure components (e.g. databases, middleware and user interfaces)
- Contribute to KPI definition in order to keep performance and identify trends
- Application monitoring and performance tunning
- Technical input for infra patching affecting the application stability (TRC)
- Helps with the integration of new features/regions to the DB support model. This includes managing and rolling out plans of team augmentation up to assuring homogenous knowledge within the team
- Enables and motives the team
- Continuous improvement and keeping up to date on Technology trends
- Strong and close collaboration with global & local platform teams
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field
- At least 4 years of experience as Technical Support Engineer, with at least 2 years working directly as a Release Manager
- Good knowledge of Oracle database
- Good knowledge of Rhel OS – Linux OS
- Shell scripting knowledge
- Network connectivity troubleshooting
- Previous experience in and knowledge of ETL / data sourcing techniques
- Previous experience with Control M, Tomcat / WebLogic/ Apache/ Fabric highly desirable
- Previous production support experience, with can do mind-set and attitude and hands-on approach
- Ability to analyse business requirements, defects and propose hot fixes
- Ability to work on tight schedule
- Ability to work effectively with senior IT and Business stakeholders
- Exposure to multiple global locations with various cultures and practices
- Understand IT project management - planning, delivery, resourcing, expectation management
- Proficient communication English language skills - B2 Upper-Intermediate (written/verbal)
Benefits
- New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
- Pick your working style: choose from Remote, Hybrid or Office work opportunities
- Early bird or night owl? Our projects have different working hours to suit your needs
- Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
- We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
- A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
- Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GCPOracle databaseRhel OSLinux OSShell scriptingETLControl MTomcatWebLogicApache
Soft Skills
problem managementincident managementcollaborationcontinuous improvementcommunicationteam motivationanalytical skillstime managementstakeholder managementadaptability
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Engineering