NTT DATA Romania

ServiceNow Business Analyst

NTT DATA Romania

full-time

Posted on:

Origin:  • 🇷🇴 Romania

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Job Level

Mid-LevelSenior

Tech Stack

CloudCyber SecurityITSMServiceNow

About the role

  • Collaborating with stakeholders to gather, refine, and document requirements across various ServiceNow modules.
  • Advocating for Out-of-the-Box (OOTB) capabilities to ensure scalable and maintainable solutions.
  • Challenging proposed custom solutions when configuration can meet the same business need.
  • Translating business requirements into clear user stories and acceptance criteria.
  • Working across different areas of the ServiceNow platform to ensure consistency and alignment with best practices.
  • Supporting testing, training, and change management activities related to platform improvements.
  • Building strong relationships with engineering, product, and operational teams to ensure successful delivery.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or related field.
  • Minimum 5 years of experience in a similar role.
  • Solid understanding of ServiceNow’s Out-of-the-Box capabilities across multiple modules.
  • Experience working in Agile environments with cross-functional teams.
  • Ability to critically assess technical proposals and guide stakeholders toward optimal platform usage.
  • Comfortable navigating and contributing across different areas of the ServiceNow platform.
  • Strong analytical, communication, and stakeholder engagement skills.
  • Experience in writing clear documentation, user stories, and process flows.
  • ServiceNow Fundamentals or Business Analyst certification.
  • Experience with ITSM, ITOM, SAM, or other ServiceNow modules.
  • Familiarity with configuration vs. customisation principles in enterprise platforms.
  • Excellent command of both spoken and written English.