Senior Development Engineer, iLO Redfish
Hewlett Packard Enterprise
CloudLinuxMicroservices
Cross Technology Managed Services Engineer, L1
NTT DATA, Inc.
full-time
Posted on:
Location Type: Office
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudITSM
About the role
- Be the first point of contact for clients' IT infrastructure and systems
- Proactively identify, investigate, and resolve technical incidents and problems
- Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
- Dive deep into first-line incidents assigned to you, pinpointing the root causes
- Provide telephonic, ITSM ticket or chat support
- Maintenance activities such as patching and configuration changes
- Work across two or more technology domains like Cloud, Security, Networking, Applications, or Collaboration
- Update existing knowledge articles or create new ones
- Contribute to disaster recovery functions and tests
Requirements
- Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage
- Basic knowledge of management agents, redundancy concepts, and ITIL processes
- Highly disciplined in handling tickets on day-to-day basis
- Good understanding of using ITSM tools
- A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience)
Benefits
- Equal Opportunity Employer
- Embraces diversity and inclusion
- Invests in R&D
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportpatchingconfiguration changesdisaster recoveryITIL processesmanagement agentsredundancy conceptsnetworkingdata center
Soft skills
disciplineproblem-solvingcommunicationproactive identificationinvestigationroot cause analysisclient interactionteam collaborationattention to detailtime management
