NTT DATA, Inc.

Senior Technical Consultant – ServiceNow

NTT DATA, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Job Level

Senior

Tech Stack

ITSMServiceNowSOAP

About the role

  • Lead technical design and implementation across ServiceNow modules.
  • Produce comprehensive High-Level Design (HLD) and Low-Level Design (LLD) documentation.
  • Develop and maintain detailed build documentation aligned to delivery standards.
  • Configure and customise ServiceNow solutions in line with best practices.
  • Facilitate and lead client workshops and trainings (requirements gathering, solution design, playback sessions).
  • Provide architectural guidance on integrations and cross-platform solutions.
  • Collaborate with functional consultants, developers, and client stakeholders.
  • Ensure governance, scalability, and maintainability of delivered solutions.

Requirements

  • Strong hands-on experience implementing ServiceNow solutions (5+ years preferred)
  • Proven experience with: HRSD (Human Resources Service Delivery) SPM (Strategic Portfolio Management)
  • Experience designing and delivering integrations: Integration experience with SAP SuccessFactors (highly desirable)
  • Alternatively, strong general integration experience (REST, SOAP, MID Server, IntegrationHub, APIs)
  • Strong understanding of ServiceNow platform architecture and best practices.
  • Experience leading workshops and engaging senior business stakeholders.
  • Ability to translate business requirements into scalable technical solutions.
  • Excellent documentation skills (design and build artefacts).
  • Certifications (Mandatory / Highly Desirable)
  • ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) – HRSD (preferred)
  • CIS – SPM (preferred)
  • Additional certifications (IntegrationHub, ITSM, or other modules) highly regarded
Benefits
  • Hybrid working flexibility across Sydney, Melbourne, or Brisbane
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowHRSDSPMIntegrationHubRESTSOAPMID ServerAPIstechnical designdocumentation
Soft Skills
leadershipcommunicationcollaborationrequirements gatheringsolution designclient engagementworkshop facilitationscalabilitymaintainabilitygovernance
Certifications
ServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS) – HRSDCIS – SPMIntegrationHub certificationITSM certification