Customer Success Director
NTT DATA, Inc.
full-time
Posted on:
Location Type: Remote
Location: California • Massachusetts • United States
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Salary
💰 $160,000 - $210,000 per year
Job Level
About the role
- Accountable for the achievement of services revenue and gross profit targets for the region
- In-contract growth by up-sell / cross-sell of service offerings within the Client Success managed account base
- On-time renewals (with minimal client or price churn) for all contracts within their region.
- Leads a cross functional team of professionals in delivering strategic Client Success Management objectives.
- Provides mentoring, coaching and manages the performance and professional development of their cross functional team of Client Success Management professionals.
- Continuously upskills and improves the capability of the Client Success Management professionals in line with Client Success Management strategy.
- Works closely with Client Success Management professionals and other client-facing stakeholders to ensure consistent and effective client engagements.
- Develops and maintains relationships with key strategic clients to promote the value of Client Success Management offer and enhance understanding of clients’ strategic needs.
Requirements
- Significant experience in a Technical Services, Managed Services and/or Outsourcing environment
- Significant experience in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment in a senior managerial role
- Significant experience in sales and client engagements at senior manager level within a commercial service offering environment
- Extensive experience working in a global matrixed environment working heavily with cross functional teams
- Experience managing a P&L
- Excellent communication (verbal and written), organizational skills, time management, relationship management, and presentation skills
- Experience working with enterprise and global clients
- Bachelor's degree or equivalent in business management or related field
- Certification and/or working knowledge of ITIL practice.
Benefits
- Medical, dental, and vision insurance
- Flexible spending or health savings account
- Life and AD&D insurance
- Short-and long-term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally required benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L managementclient engagementup-sellcross-sellstrategic managementperformance managementcoachingmentoringservice offeringsclient success management
Soft Skills
communicationorganizational skillstime managementrelationship managementpresentation skillsleadershipteam managementstrategic thinkingclient relationship buildingcross-functional collaboration
Certifications
ITIL certification