NTT DATA, Inc.

Engineer

NTT DATA, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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About the role

  • Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing.
  • Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues.
  • Resolves collaboration-related issues, including email systems, video conferencing platforms, and more.
  • Addresses end-user computing problems encompassing operating systems, hardware, and software applications.
  • Utilizes appropriate tools and techniques to diagnose and resolve technical issues effectively.

Requirements

  • Bachelor's degree or equivalent in information technology, computer science, or a related field is preferred.
  • Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus.
  • Basic experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
networkingtroubleshootingend-user computingoperating systemshardwaresoftware applicationsemail systemsvideo conferencing
Soft Skills
technical assistanceproblem-solvingcommunication
Certifications
CCNACompTIA Network+Microsoft 365Cisco collaboration certifications