Ntiva, Inc.

NOC Technician

Ntiva, Inc.

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Salary

💰 $45,000 - $60,000 per year

Job Level

Junior

About the role

  • Fully participate and collaborate as a member of the NOC team
  • Respond and remediate alerts as they are generated during your specified shift
  • Maintain KPI’s related to response and availability
  • Provide clear and concise notes on tickets worked
  • Identify and escalate any issues with the alerting systems
  • Ensure all automated alerts and related cases are addressed according to Service Level Agreements (SLA)
  • Ability to troubleshoot and report on environment issues related to ISP, networks, servers, and hypervisors

Requirements

  • 1 year of experience in the field of Information Technology
  • Great communication skills both spoken and written.
  • Strong troubleshooting and problem-solving capabilities.
  • Ability to work with users of varied positions to provide highly effective support and problem resolution skills.
  • Effective organizational and time management skills.
  • Ability to communicate and cooperate with various departments in-order to obtain information needed.
  • Good customer facing mannerisms and communication.
  • Ability to work under pressure, while maintaining a tactful and professional demeanor
  • Ability to operate independently while maintaining key performance numbers.
Benefits
  • Medical, Dental and Vision coverage for employee and family
  • 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
  • Group Term Life and Accidental Death and Dismemberment coverage (company provided)
  • Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
  • Health Savings Account (HSA) Options / PPO Options
  • Employee Assistance Program
  • Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
  • Education Reimbursement Program
  • Generous Employee Referral Program - cash bonus for successful referrals!
  • Dynamic Recognition and Rewards
  • Clear Promotion and Advancement Tracks
  • Work with Industry-Leading Talent
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingalert remediationKPI maintenanceticketing systemsSLA compliancenetwork managementserver managementhypervisor managementISP knowledgeenvironment issue reporting
Soft Skills
communication skillsproblem-solvingorganizational skillstime managementcustomer servicecollaborationindependenceprofessional demeanortactfulnesspressure management