Nteractive

Director, Client Services

Nteractive

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $120,000 - $130,000 per year

Job Level

Lead

About the role

  • Serve as the executive lead and primary point of contact for the confidential account
  • Build deep, trusted relationships with senior client stakeholders
  • Ensure flawless execution of projects, events, and global programs
  • Lead and inspire embedded Nteractive teams within the account
  • Set strategic direction to drive long-term growth and impact
  • Align Nteractive and client organizational structures for scalability
  • Identify and lead new growth and advisory opportunities
  • Own account financial performance, budgets, and profitability
  • Partner with the CCO and Global Head of Client Services on financial targets
  • Mentor and develop high-performing teams
  • Collaborate with executive leadership and cross-functional teams
  • Represent Nteractive on-site at major client events
  • Lead client feedback and continuous improvement initiatives
  • Support high-profile pitches and RFPs
  • Act as the voice of the client at executive level
  • Network within the industry to build future talent pipelines
  • Ensure strong governance and operational excellence

Requirements

  • A strong growth mindset and proactive leadership approach
  • Excellent relationship-building and interpersonal skills
  • Proven ability to lead, manage, and inspire teams
  • Highly organized with strong attention to detail
  • Ability to manage multiple complex projects simultaneously
  • Confident, persuasive written and verbal communication skills
  • Collaborative, solutions-focused mindset
  • Passion for delivering exceptional client service
Benefits
  • PTO – 20 days plus public holidays
  • Summer Hours
  • 401k – access to fund for employer contributions
  • Health Care – employee cover 100%, dependent cover 25%
  • Dental & Vision – 50% cover
  • Life Insurance
  • Health Advocacy Program
  • Wellbeing & Inclusion Initiatives including access to an EAP
  • Family Leave & Adoption Assistance
  • Rewards & Recognition incentives
  • Volunteering Day
  • Cell & Wi-Fi allowance
  • Generous Talent Referral Scheme
  • Time Off in Lieu
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershiprelationship-buildinginterpersonal skillsorganizational skillsattention to detailproject managementcommunication skillscollaborationsolutions-focused mindsetclient service