Ntara

Product Manager

• Define and maintain the product vision, strategy, and roadmap for Ntara’s internal AI initiatives aligned with company goals.
• Identify, evaluate, and prioritize AI and automation opportunities that improve internal processes, delivery quality, or client outcomes.
• Translate ambiguous business problems and emerging AI capabilities into sequenced initiatives.
• Own and groom the product backlog, including epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog refinement, reviews, and retrospectives.
• Make prioritization decisions balancing technical feasibility, data readiness, business impact, and effort.
• Serve as the primary point of contact for delivery teams and clarify requirements.
• Bridge business stakeholders, engineers, data scientists, and leadership.
• Facilitate discovery sessions and define requirements, workflows, and success metrics for AI use cases.
• Present roadmap updates, demos, and outcomes to stakeholders and leadership.
• Gather internal user feedback and adjust the backlog and roadmap.
• Champion responsible AI practices, including data privacy, bias mitigation, transparency, and human oversight.
• Define quality, performance, and evaluation criteria for AI features.
• Monitor adoption and performance of shipped AI capabilities.
• Maintain documentation of decisions, requirements, and known limitations.
• Drive change management and enablement for adoption of AI tools and workflows.
• Identify and address training, workflow, and trust barriers.
• Build business cases and communicate AI initiative value to stakeholders and executives.

Product Owner

• Define and maintain the product vision, strategy, and roadmap for Ntara’s internal AI initiatives
• Identify, evaluate, and prioritize AI and automation opportunities aligned with company goals
• Translate ambiguous business problems and emerging AI capabilities into sequenced initiatives
• Own and groom the product backlog, including epics, features, user stories, and acceptance criteria
• Facilitate sprint planning, backlog refinement, reviews, and retrospectives
• Make prioritization decisions balancing feasibility, data readiness, business impact, and effort
• Serve as the primary contact for delivery teams, unblocking decisions and clarifying requirements
• Bridge business stakeholders, engineers, data scientists, and leadership
• Facilitate discovery sessions and define requirements, workflows, and success metrics
• Present roadmap updates, demos, and outcomes to stakeholders and leadership
• Gather internal user feedback and adjust the backlog and roadmap
• Champion responsible AI practices, including data privacy, bias, transparency, and human oversight
• Define quality, performance, and evaluation criteria for AI features
• Monitor adoption and performance of shipped AI capabilities
• Maintain documentation of decisions, requirements, and known limitations
• Drive change management and enablement for adoption of AI tools and workflows
• Identify and address training, workflow, and trust barriers
• Build the business case and communicate AI initiative value to stakeholders and executives

Customer Support

• Serve as the first point of contact for employee IT requests via ticketing system, email, or chat
• Resolve or triage IT requests within established service level targets
• Troubleshoot hardware, software, and connectivity issues across Windows and Mac laptops, mobile devices, and peripherals
• Set up and configure equipment
• Manage employee onboarding and offboarding, including account provisioning, deprovisioning, and asset tracking
• Support Microsoft 365, Google Workspace, VPN, and other productivity and collaboration tools
• Document recurring issues and resolutions for the internal knowledge base
• Monitor endpoint protection, antivirus, and email security alerts and escalate suspicious activity
• Support access reviews, MFA enrollment, and password hygiene
• Maintain patch management and vulnerability remediation schedules
• Assist with security awareness activities, phishing simulation follow-up, and new-hire security training
• Support incident response through initial triage, evidence gathering, and documentation
• Administer user accounts, groups, and permissions in Active Directory and Azure AD or Entra ID
• Support MDM through platforms such as Intune or Jamf, including policy deployment and compliance checks
• Assist with basic network troubleshooting and escalate complex issues
• Support maintenance windows, software rollouts, and system health checks
• Maintain records of assets, licenses, and configurations
• Follow and help refine IT and security procedures, checklists, and runbooks
• Communicate technical issues to non-technical staff in plain language
• Log time and ticket status accurately for reporting and continuous improvement

IT & Security Support Specialist

Solutions Engineer

• Maintain personal billable rate at 75%, balancing project contributions with internal and sales assistance.
• Ensure consistent and accurate time logging using tools like Jira and Tempo.
• Communicate with PMs about your workload, status of tasks, and blockers.
• Lead technical discovery sessions to understand client workflows, data structures, and business objectives, with a strong emphasis on PIM strategy and integration.
• Serve as the primary technical consultant and architect for client implementations, particularly around PIM.
• Guide clients in evaluating and selecting appropriate PIM platforms based on business requirements and future scalability.
• Support pre-sales activities by contributing to technical scopes, solution design, and platform evaluations focused on PIM capabilities.
• Gather requirements for system integrations between PIM and other platforms for data ingestion and syndication.
• Collaborate with and delegate work to the Business Analyst and Sr. Business Analyst team members to ensure accurate configuration, data modeling, and deployment of PIM systems.
• Stay up to date with emerging technologies in the PIM space and lead internal evaluations to assess applicability and business impact.
• Ensure high-quality delivery of PIM-enabled solutions, aligning with client goals, system constraints, and long-term maintainability.
• Drive change management initiatives by articulating the business case for new PIM workflows or enhancements.
• Promote process standardization and documentation around workflows, integrations, and data governance in PIM systems.

Software Engineer

• Act as a subject matter expert (SME) and strategic advisor for our clients and internal teams.
• Research, problem-solve, and determine technical solutions that meet client needs.
• Attend client meetings to understand business goals, needs, and project requests.
• Partner with account directors and project managers to translate business needs into technical requirements and help estimate project scope, cost, and resourcing.
• Build core integrations, platform customizations, and automations.
• Provide ongoing maintenance and support for existing client platform solutions.
• Take on other duties as assigned.

Product Owner

Product Owner

IT & Security Support Specialist

Solutions Engineer

Senior Developer