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IT & Security Support Specialist
NtaraIT and security support specialist maintaining employee devices, accounts, cloud tools, and security operations for PXM consultancy Ntara. Supporting onboarding, troubleshooting, access management, and incident response.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in IT support, including troubleshooting hardware and software issues, managing user accounts, and administering productivity tools like Microsoft 365 and Google Workspace. Capable of effectively communicating technical information to non-technical staff while maintaining attention to detail and security best practices.
Highest-signal resume keywords
IT SupportTroubleshooting Hardware and SoftwareMicrosoft 365 AdministrationActive Directory ManagementTicketing Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingUser Account ManagementWindows Operating SystemMacOS Operating SystemTCP/IPDNSVPNPowerShellPatch ManagementEndpoint Protection
Soft Skills
Communication SkillsPatienceEmpathyAttention to DetailReliability
Tools & Technologies
Microsoft 365Google WorkspaceJira Service ManagementFreshserviceZendeskIntuneJamf
Industry Keywords
Help DeskTechnical SupportCybersecurityIdentity and Access ManagementMFAAsset TrackingIncident Response
Tech Stack
Tools & technologiesAzureCyber SecurityDNSJamfMacOSTCP/IP
About the role
Key responsibilities & impact- Serve as the first point of contact for employee IT requests via ticketing system, email, or chat
- Resolve or triage IT requests within established service level targets
- Troubleshoot hardware, software, and connectivity issues across Windows and Mac laptops, mobile devices, and peripherals
- Set up and configure equipment
- Manage employee onboarding and offboarding, including account provisioning, deprovisioning, and asset tracking
- Support Microsoft 365, Google Workspace, VPN, and other productivity and collaboration tools
- Document recurring issues and resolutions for the internal knowledge base
- Monitor endpoint protection, antivirus, and email security alerts and escalate suspicious activity
- Support access reviews, MFA enrollment, and password hygiene
- Maintain patch management and vulnerability remediation schedules
- Assist with security awareness activities, phishing simulation follow-up, and new-hire security training
- Support incident response through initial triage, evidence gathering, and documentation
- Administer user accounts, groups, and permissions in Active Directory and Azure AD or Entra ID
- Support MDM through platforms such as Intune or Jamf, including policy deployment and compliance checks
- Assist with basic network troubleshooting and escalate complex issues
- Support maintenance windows, software rollouts, and system health checks
- Maintain records of assets, licenses, and configurations
- Follow and help refine IT and security procedures, checklists, and runbooks
- Communicate technical issues to non-technical staff in plain language
- Log time and ticket status accurately for reporting and continuous improvement
Requirements
What you’ll need- Associate's or bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred; equivalent professional experience may be considered in place of a formal degree
- 0–2 years of experience in help desk, technical support, or an IT internship setting
- Comfortable learning new tools quickly and methodically solving unfamiliar technical problems
- Experience with ticketing systems such as Jira Service Management, Freshservice, or Zendesk is a plus
- Strong written and verbal communication skills
- Patience and empathy when supporting non-technical colleagues
- Reliability, attention to detail, and sound judgment when handling sensitive account or security information
- Working knowledge of Windows and macOS operating systems and common troubleshooting
- Familiarity with Microsoft 365 or Google Workspace administration, including mailbox and license management
- Basic understanding of TCP/IP, DNS, VPN, and Wi-Fi troubleshooting
- Exposure to identity and access management, MFA, and least-privilege access
- Familiarity with antivirus, EDR, and patch management is a plus
- Exposure to Intune or Jamf is a plus
- Basic PowerShell or other scripting/automation exposure is a plus but not required
- Working schedule in EST is preferred
Benefits
Comp & perks- Competitive salary
- Collaborative, growth-oriented culture
- 401K with matching contributions
- Top-notch employee healthcare options
- Paid vacation days, holidays, and personal days
- Opportunity to make a measurable impact
- Great Place to Work® Certified™ Company
- 100% remote work
- Occasional travel for key internal workshops, planning sessions, or team gatherings, scheduled with plenty of notice
- Working schedule in EST is preferred
- Ntara supports continued certification growth
- Inclusive workplace culture