NQX

Roadside Assistance Specialist, Bilingual

NQX

full-time

Posted on:

Location Type: Hybrid

Location: Moncton • Canada

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Salary

💰 $20 per hour

About the role

  • Be the lifeline for our customers – Respond with courtesy and empathy to those requesting roadside assistance.
  • Negotiate with confidence – Connect with providers to secure fair and favorable service rates.
  • Keep customers in the loop – Provide timely updates via phone and chat, ensuring every client feels supported.
  • Ensure accuracy and trust – Maintain precise records of actions and decisions to deliver seamless service every time.
  • Problem-solve quickly and effectively – Assess situations, think critically, and offer the best possible solutions under pressure.
  • Stay calm under pressure – Handle stressful or emergency situations with composure and professionalism.
  • Adapt and multitask – Manage multiple requests and provider communications efficiently while maintaining excellent service.
  • Demonstrate strong communication skills – Explain solutions clearly and professionally to both customers and providers.
  • Exhibit reliability and accountability – Consistently follow processes, meet performance standards, and take ownership of outcomes.

Requirements

  • Fluently bilingual – You speak both English and French with ease.
  • Availability & flexibility – Able to work night shifts from 11:00 pm to 8:00 am Monday to Sunday, with the capacity to work onsite for the first four weeks of onboarding. For remote work, you must have a secure, quiet space with high-speed internet (25 MBPS minimum).
  • Tech-savvy multitasker – Comfortable navigating multiple systems and handling several tasks at once.
  • Excellent communicator – You express yourself clearly, concisely, and professionally.
  • Detail-oriented problem-solver – You have a keen eye for detail and genuinely enjoy helping others, making customer service and problem-solving your strengths.
  • Educational Requirement – High school diploma or equivalent.
Benefits
  • Comprehensive Benefits – After six months, enjoy medical, dental, and life insurance, enhanced RRSP participation, and preferential insurance pricing.
  • Paid Training & Development – Receive fully paid training at our Moncton office for the first four weeks, including ongoing support and development as you transition into your role.
  • Exceptional Workspace – Bright, spacious office with relaxation areas, gym, games room, and more to make your workday enjoyable.
  • Onsite cafeteria with warm meals available (Monday to Thursday) at discounted rates for NQX employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
courtesyempathynegotiationcommunicationproblem-solvingcalm under pressureadaptabilitymultitaskingreliabilityaccountability