NQC

Service Analyst, German-Speaking – Fixed-Term Contract

NQC

contract

Posted on:

Location Type: Hybrid

Location: Ancoats • United Kingdom

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About the role

  • Providing professional, multilingual support to external users via web chat, phone, and email, ensuring enquiries are handled promptly and to a high standard.
  • Carrying out detailed compliance checks on supplier questionnaires and uploaded documentation, following NQC processes to ensure accuracy, consistency, and efficiency.
  • Taking ownership of your validation workload, meeting agreed targets and service levels while maintaining high-quality output.
  • Guiding suppliers on how to improve their compliance with ESG, sustainability, and human-rights standards through clear, constructive feedback.
  • Collaborating with cross-functional teams to resolve supplier or client issues that originate within the Service Delivery function.
  • Managing your schedule within the team to ensure continuous support coverage and minimal disruption to user experience.
  • Maintaining an up-to-date working knowledge of NQC’s platforms, services, and workflows to deliver accurate information and effective support.

Requirements

  • Fluent written and spoken German and English (essential).
  • Experience in a customer support, service delivery, audit, or compliance environment.
  • Strong IT literacy, including Google Workspace / MS Office, with the ability to learn bespoke NQC systems.
  • Excellent interpersonal and communication skills, with the ability to support users and explain compliance requirements clearly.
  • Strong time-management and organisational skills, with the ability to balance validation targets and live support enquiries.
  • Confidence working with detailed information and the ability to maintain high levels of accuracy.
  • The ability to manage conflicting demands and maintain professionalism in a fast-paced environment.
  • **Availability to work the team’s core hours: 08:00 – 16:00.**
Benefits
  • Hybrid working policy of 60% office-based working
  • Salary sacrifice/private pension scheme
  • 25 days holiday (Increasing with service) + bank holidays
  • Enhanced Maternity and Paternity Leave
  • Health Cash Plan
  • Learning & Development through Udemy platform
  • 24/7 Access to a Virtual GP
  • Life Assurance (4 x Salary after 6 months)
  • *YuLife*: employee discounts and wellbeing platform
  • Regular company socials & events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
compliance checkscustomer supportservice deliveryauditIT literacyGoogle WorkspaceMS OfficeNQC systemsESG standardssustainability
Soft skills
interpersonal skillscommunication skillstime-managementorganisational skillsaccuracyprofessionalismproblem-solvingcollaborationfeedbackmultilingual support