Lead the development of reports, dashboards and visualizations that provide actionable data for NPR’s Individual and Institutional Giving teams
Establish consistent frameworks to track and report on individual and team revenue generation, activity performance, and key metrics
Analyze donor segments across all giving levels to provide the Major ($25K+), Leadership ($1K+), and Planned Giving teams with data-driven insights to prioritize future gift opportunities
Partner with the Senior Research Manager to develop portfolio analytics and reporting that drive effective moves management
Support leadership with updates on metrics and strategic insights for division-wide presentation or NPR board meetings
Work closely with fellow Donor Operations Specialist and provide additional project support and coverage as needed
Oversee the development of donor lists and provide assessment for specialized cross-divisional projects as needed
Execute routine reports and lists in Salesforce; help identify and address operational challenges; and participate in short-term projects to help enhance system usage
Provide training and support standardization and adoption of reporting tools across teams
Liaise between technical and non-technical stakeholders to establish the best practices, procedures, recommend actionable items to improve Salesforce hygiene, and resolve any barriers to the success of the project
Develop a comprehensive data audit suite of reports to proactively detect anomalies, ensure data hygiene, and maintain the integrity of the donor database
Document appropriate team Salesforce usage, processes, and workflows
Ensure data quality by following, establishing, and regularly updating quality assurance protocols, processes, and documentation
Support technical projects to enhance system usage and address functional gaps within the CRM

Requirements

Minimum of two years of Salesforce NPSP fundraising support and developing reports and dashboards
Familiarity with data entry and Salesforce reporting in NPSP
This role requires a strong understanding of non-profit fundraising, engagement, acquisition and finance
Self-starter with the ability to work independently as well as in a collaborative team environment
Experience generating insights from multiple sources across digital platforms, such as the following: Looker Studio, Tableau or other data visualization tools
Excellent oral, written, and visual communication skills, particularly for explaining complex quantitative information to non-technical audiences
Experience training non-technical audiences on using dashboards to incorporate business intelligence into their daily decision-making processes
Cultivate and promote diversity, equity, and inclusion in the workplace
Cultivate and support an inclusive and equitable workplace culture

Benefits

access to health and wellness
paid time off
financial well-being
medical, dental, vision, life/ accidental death and dismemberment
long-term disability
short-term disability
voluntary retirement savings

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce NPSPdata analysisreport developmentdashboard creationdata visualizationdata auditingdata hygienequality assuranceinsight generationmetrics tracking

Soft Skills

self-startercollaborativecommunicationtrainingproblem-solvingproject supportstakeholder liaisonadaptabilityattention to detailinclusivity