Nox Health

Care Manager

Nox Health

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Perform patient care activities delivered through the KOEO platform to support a wide range of clinical sleep programs including case management for new participants, patient therapy adherence on PAP related treatments, medical triage and other KOEO supported clinical treatments.
  • Coordinate patient care via the KOEO platform using supported KOEO communication tools that interact with patients, medical professionals and medical equipment personnel to ensure timely and appropriate resolution of participant care issues.
  • Patient care is delivered via telephone.
  • Establish exceptional customer service relationships with patients and staff as demonstrated by voice tone, written correspondence and verbiage.
  • Respond to inquiries and requests from patients or other personnel within given time frames and within established policy.
  • Other duties/projects as assigned by the Care Team Supervisor.

Requirements

  • Bachelor's degree OR Experience in a clinical setting OR Experience in customer service, preferably in healthcare.
  • Knowledge of operating and maintaining a PAP device.
  • Experience in Sleep.
Benefits
  • Health insurance
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PAP device operationmedical triagecase managementpatient therapy adherence
Soft Skills
customer servicecommunicationproblem-solvinginterpersonal skills