Director, Clinical Relations
Now Optics
full-time
Posted on:
Location Type: Office
Location: Delray Beach • Florida • United States
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Job Level
About the role
- Develop and maintain strong relationships with doctors across all locations
- Perform gap analyses to identify and implement necessary updates to Clinical SOPs
- Ensure alignment with industry and company standards for clinical operations
- Support and ensure effective doctor coverage across in-store and telemedicine services
- Work closely with the clinical and field teams to execute direct patient care plans
- Review and validate exam room and clinical area layouts for efficiency and compliance
- Assist in implementing and maintaining clinical standards and policies
- Support improvements to EHR charting for better efficiency and accuracy in patient data recording
- Develop clinical reporting systems and performance baselines across all clinical platforms
- Monitor clinical data to identify key performance wins and opportunities for improvement
- Analyze doctor rechecks and remakes, identifying trends and areas of opportunity
- Work closely with the recruitment team to identify and fill doctor coverage needs for new store openings and existing locations
- Ensure 100% doctor coverage for all in-store and telemedicine operations
- Support the development and execution of clinical training programs for doctors, patient coordinators, and retail staff
- Conduct onsite store training and compliance evaluations to ensure SOPs and SOCs are met
- Develop and maintain a structured training and education strategy that supports clinical operations
- Hold teams accountable for maintaining clinical compliance and exceeding service expectations
- Design and implement engaging in-person and virtual training programs for clinical staff
- Enhance and evolve training programs such as onboarding, skill development, and career growth opportunities.
- Execute a detailed strategy and communications plan to support SOP implementation, training, and education
- Ensure tracking and reporting of training and education metrics, providing weekly updates to executive leadership
- Deploy system-wide clinical SOPs that support training, education, and clinical services aligned with company goals
- Work closely with the executive team to make data-driven operational decisions that support organizational objectives
Requirements
- Doctor of Optometry (OD) required
- 5+ years of experience in a similar role managing clinical operations or provider relations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical operations managementgap analysisEHR chartingclinical reporting systemsdata analysistraining program developmentcompliance evaluationpatient care planningperformance baselinesclinical SOP implementation
Soft Skills
relationship buildingcommunicationteam collaborationaccountabilitytraining and education strategyproblem-solvingleadershiporganizational skillsadaptabilitystrategic planning
Certifications
Doctor of Optometry (OD)