Now Optics

Sales

• Greet all patients and customers as they enter the store, identifying patient needs to ensure an easy and memorable experience
• Provides recommendations on products and services available.
• Attain sales goals established by the management team while complying with company and local policies and procedures.
• Assists patients and customers to choose products and services that suit their budget and eye care needs.
• Identify and troubleshoot problems related to prescriptions to resolve customer complaints, diffuse unsatisfied patients, and provide solutions to remedy situations.
• Measure, fit, and adapt lenses and frames for clients, be it onsite or virtually, according to written optical prescription or specification
• Drive sales to exceed personal and store goals while delivering outstanding customer service experience.
• Support Brand Manager duties frequently acting as Manager on duty to accomplish specific objectives

Licensed Sales Manager

Affiliate Manager

• Strengthening The Clinical Journey
• Ensure Now Optics field teams consistently deliver clinical experience that supports PEGs ability to provide high-quality care.
• Reinforce the behaviors and technical competencies that contribute to a smooth, trusted, and patient-focused clinical journey.
• Identify skill, workflow, or SOP opportunities that can further elevate patient experience and clinical readiness.
• Collaborate with RVPs, Regional Managers to prioritize markets where enhancement of clinical execution will have meaningful impact.
• Travel into designated markets to provide hands-on training, coaching, and operational support for CSMs, DTs, and store teams.
• Create and administer consistent, sustainable processes that support and uphold PEG clinical standards.
• Deliver targeted training in stores on clinical workflow efficiency, patient communication and education, cleanliness, safety, and HIPAA compliance.
• Conduct clinical audits to assess compliance with SOPs, PEG expectations, and regulatory requirements.
• Monitor clinical metrics, but not limited to, including Pretest Time, Wait Time, NPS, and Recheck Rate to identify opportunities for enhancement.

Clinical Business Partner

Director

• Develop and maintain strong relationships with doctors across all locations
• Perform gap analyses to identify and implement necessary updates to Clinical SOPs
• Ensure alignment with industry and company standards for clinical operations
• Support and ensure effective doctor coverage across in-store and telemedicine services
• Work closely with the clinical and field teams to execute direct patient care plans
• Review and validate exam room and clinical area layouts for efficiency and compliance
• Assist in implementing and maintaining clinical standards and policies
• Support improvements to EHR charting for better efficiency and accuracy in patient data recording
• Develop clinical reporting systems and performance baselines across all clinical platforms
• Monitor clinical data to identify key performance wins and opportunities for improvement
• Analyze doctor rechecks and remakes, identifying trends and areas of opportunity
• Work closely with the recruitment team to identify and fill doctor coverage needs for new store openings and existing locations
• Ensure 100% doctor coverage for all in-store and telemedicine operations
• Support the development and execution of clinical training programs for doctors, patient coordinators, and retail staff
• Conduct onsite store training and compliance evaluations to ensure SOPs and SOCs are met
• Develop and maintain a structured training and education strategy that supports clinical operations
• Hold teams accountable for maintaining clinical compliance and exceeding service expectations
• Design and implement engaging in-person and virtual training programs for clinical staff
• Enhance and evolve training programs such as onboarding, skill development, and career growth opportunities.
• Execute a detailed strategy and communications plan to support SOP implementation, training, and education
• Ensure tracking and reporting of training and education metrics, providing weekly updates to executive leadership
• Deploy system-wide clinical SOPs that support training, education, and clinical services aligned with company goals
• Work closely with the executive team to make data-driven operational decisions that support organizational objectives

Director, Clinical Relations

Account Executive

• Greet our patients and customers as they enter the store, identify patients needs to ensure an easy and memorable experience while providing promotional products and services available.
• Assists patients and customers to choose eyewear that best fit their budget requirements as well as eye care needs.
• Troubleshoot and identify problems related to prescription.
• Resolve customer complaints, diffuse unsatisfied patients, and provide solutions to remedy situations.
• Attain sales goals established while complying with company and local policies and procedures.
• Adhering to quality control standards including OSHA and other safety requirements.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Measure, fit, and adapt lenses and frames for clients, both onsite and virtually, according to written optical prescription or specification, determining the specifications of lenses, making minor repairs or adjustments to eyewear, etc.
• Onsite or virtual sign off of jobs, once confirm power ranges and specific lens measurements by frame, examine written prescriptions to determine the specifications of lenses, and verify that lenses have been ground to specifications.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required.

Licensed Sales Consultant

• Greet patients and customers as they enter the store, identify needs for an easy and memorable experience
• Assist patients and customers in choosing eyewear that fits their budget and eye care needs
• Troubleshoot and identify problems related to prescriptions
• Resolve customer complaints, diffuse unsatisfied patients, and provide solutions
• Attain sales goals while complying with company and local policies and procedures
• Adhere to quality control standards including OSHA and safety requirements
• Ensure brand standards by performing housekeeping duties when necessary
• Measure, fit, and adapt lenses and frames for clients
• Execute customer repairs, assemble lenses into frames and ensure timely delivery of eyeglasses
• Ensure brand standards are met in the lab area, notify management of equipment malfunctions
• Keep track of delivery time commitments to ensure compliance