Now Optics

General

• Cultivating relationships with customers and advising them in a 1:1 environment online
• Assist customers with any vision need from eyewear (fashion) to eye care (clinical) online
• Drive sales through building trust and consultative selling, guiding intentional traffic
• Recommend viable eyewear options to customers online via video conference/chat
• Troubleshoot customer service issues with internal support teams as needed
• Follow-up with customers for final resolution and increased customer satisfaction
• Speak about Stanton Optical and eyewear fashion trends with authority
• Guide customers through an online vision test for prescription renewal
• Provide feedback and recommendations to improve the omni experience for both customer and associate

Eye Care Specialist