Eye Care Specialist

Now Optics

Virtual Eye Care Specialist cultivating relationships with customers and advising them online for Stanton Optical. Enhancing customer experience through personalized consultations and product recommendations.

Posted 7/1/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative selling and customer relationship management within the optical retail sector, leveraging strong communication skills to enhance customer satisfaction and drive sales. Proficient in navigating eCommerce platforms and providing tailored eyewear solutions through digital channels.

Highest-signal resume keywords

Consultative SellingCustomer Relationship ManagementABO/NCLE CertificationEcommerce NavigationOptical Retail Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Eyewear RecommendationVision Test GuidanceCustomer Service TroubleshootingSales Strategy DevelopmentOmni-Channel Experience

Soft Skills

Effective CommunicationProblem-SolvingOrganizational SkillsFlexibilityOutgoing Personality

Certifications & Qualifications

ABO CertificationNCLE Certification

Industry Keywords

Optical RetailEyewear Fashion TrendsCustomer SatisfactionDigital EnvironmentsVision Care

About the role

Key responsibilities & impact

Cultivating relationships with customers and advising them in a 1:1 environment online
Assist customers with any vision need from eyewear (fashion) to eye care (clinical) online
Drive sales through building trust and consultative selling, guiding intentional traffic
Recommend viable eyewear options to customers online via video conference/chat
Troubleshoot customer service issues with internal support teams as needed
Follow-up with customers for final resolution and increased customer satisfaction
Speak about Stanton Optical and eyewear fashion trends with authority
Guide customers through an online vision test for prescription renewal
Provide feedback and recommendations to improve the omni experience for both customer and associate

Requirements

What you’ll need

Associate's Degree required
Previous optical retail experience is a plus
Having a valid ABO/NCLE Certification is preferred
Ecommerce-savvy, enjoys shopping online and navigating digital and social environments
Positive, friendly and outgoing, ability to effectively communicate with a diverse range of people
Organized and detail-oriented
Problem-solver mindset, resourceful and focused on customer resolution
Confident and comfortable navigating difficult conversations and able to properly escalate and/or follow-up
Flexible with changing business needs and able to successfully multi-task

Benefits

Comp & perks

Health insurance
Professional development
Paid time off