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Eye Care Specialist
Now OpticsVirtual Eye Care Specialist cultivating relationships with customers and advising them online for Stanton Optical. Enhancing customer experience through personalized consultations and product recommendations.
About the role
Key responsibilities & impact- Cultivating relationships with customers and advising them in a 1:1 environment online
- Assist customers with any vision need from eyewear (fashion) to eye care (clinical) online
- Drive sales through building trust and consultative selling, guiding intentional traffic
- Recommend viable eyewear options to customers online via video conference/chat
- Troubleshoot customer service issues with internal support teams as needed
- Follow-up with customers for final resolution and increased customer satisfaction
- Speak about Stanton Optical and eyewear fashion trends with authority
- Guide customers through an online vision test for prescription renewal
- Provide feedback and recommendations to improve the omni experience for both customer and associate
Requirements
What you’ll need- Associate's Degree required
- Previous optical retail experience is a plus
- Having a valid ABO/NCLE Certification is preferred
- Ecommerce-savvy, enjoys shopping online and navigating digital and social environments
- Positive, friendly and outgoing, ability to effectively communicate with a diverse range of people
- Organized and detail-oriented
- Problem-solver mindset, resourceful and focused on customer resolution
- Confident and comfortable navigating difficult conversations and able to properly escalate and/or follow-up
- Flexible with changing business needs and able to successfully multi-task
Benefits
Comp & perks- Health insurance
- Professional development
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Eyewear RecommendationVision Test GuidanceCustomer Service TroubleshootingSales Strategy DevelopmentOmni-Channel Experience
Soft Skills
Effective CommunicationProblem-SolvingOrganizational SkillsFlexibilityOutgoing Personality
Certifications
ABO CertificationNCLE Certification