Novocure

Customer Support

• Support and honor our “Patient Forward” mission by ensuring patients are at the center of every interaction, providing compassionate, high-quality care and service
• Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include: Educate patients on TTFields therapy and initiating treatment
• Provide ongoing enhanced training sessions for patients and caregivers
• Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
• Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
• To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
• Manage administrative tasks in a timely and efficient manner, including but not limited to: Documentation in customer relationship management (CRM) system, Expense reporting, Equipment inventory management, Ongoing training, assessments, and other regulatory tasks
• Demonstrate empathy and understanding when interacting with patients and their caregivers
• Follow established timelines and guidelines for patient interactions, ensuring consistency and quality of care
• Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including occasional weekends and holidays)
• Manage responsibilities and workload independently within your designated territory
• Participate in regular assessments and demonstrate ongoing learning and adoption of new standard operating procedures.
• Regular travel by vehicle to support patient care and service needs
• Adapt to frequently changing business needs and schedules to ensure seamless patient support.

Device Support Specialist