Device Support Specialist

Novocure

Device Support Specialist guiding patients in using Novocure's Tumor Treating Fields therapy. Field-based role involving 70% travel to patient homes in the UK.

Posted 4/25/2026full-time🇬🇧 United KingdomMid-LevelSenior💰 £45,000 per yearWebsite

About the role

Key responsibilities & impact

Support and honor our “Patient Forward” mission by ensuring patients are at the center of every interaction, providing compassionate, high-quality care and service
Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include: Educate patients on TTFields therapy and initiating treatment
Provide ongoing enhanced training sessions for patients and caregivers
Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
Manage administrative tasks in a timely and efficient manner, including but not limited to: Documentation in customer relationship management (CRM) system, Expense reporting, Equipment inventory management, Ongoing training, assessments, and other regulatory tasks
Demonstrate empathy and understanding when interacting with patients and their caregivers
Follow established timelines and guidelines for patient interactions, ensuring consistency and quality of care
Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including occasional weekends and holidays)
Manage responsibilities and workload independently within your designated territory
Participate in regular assessments and demonstrate ongoing learning and adoption of new standard operating procedures.
Regular travel by vehicle to support patient care and service needs
Adapt to frequently changing business needs and schedules to ensure seamless patient support.

Requirements

What you’ll need

Ideally a nursing qualification/degree, other recognized health-related degrees will be considered
Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
Strong emotional intelligence and situational awareness
Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
Must possess a valid driver's license
Ability to dedicate approximately 70% of time to travel each week (driving and train travel)
Primary residence must be within assigned territory
Attendance at company meetings, both within and outside of the assigned territory, is required
Fluent in English

Benefits

Comp & perks

Performance Based yearly bonus
Company Car for private use

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

nursing qualificationhealth-related degreeoncology patient caretechnical analysisequipment maintenancedata analysiscoachingdocumentationregulatory taskstroubleshooting procedures

Soft Skills

empathyemotional intelligencesituational awarenessindependent workload managementadaptabilitycommunicationcompassionate careorganizational skillstime managementflexibility

Certifications

valid driver's license