Novo

Senior Product Manager – Onboarding, Growth, CX

Novo

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $180,000 - $200,000 per year

Job Level

Senior

About the role

  • Partner with the VP Growth Marketing to ideate and optimize growth loops, funnel conversion, and lifecycle engagement strategies that drive long-term retention and expansion.
  • Build the infrastructure to support targeted marketing, experimentation, and data-driven personalization across the customer journey.
  • Define and monitor KPIs for onboarding completion rates and additional high-value customer behaviors.
  • Drive the product strategy for AI-powered and agentic automation that enhances customer support.
  • Lead the in-flight CRM and case management platform implementation through to completion.
  • Translate customer experience data and pain points into internal tooling requirements that directly improve service quality and efficiency.
  • Build systems that surface the right context, at the right time, to the right agent.
  • Measure the success and impact of tools, projects, and initiatives you ship.

Requirements

  • 7+ years in product management, with meaningful experience across onboarding/growth AND internal tooling or customer operations platforms.
  • Strong technical acumen and specifically, AI-first.
  • Demonstrated experience building or implementing AI, automation, or agentic workflows in production environments.
  • Experience optimizing user onboarding funnels, conversion, and lifecycle engagement at scale.
  • Track record building internal tools or platforms that measurably improved operational efficiency.
  • Familiarity with compliance-driven onboarding (KYC/KYB) in fintech is a plus.
  • Experience leading CRM or case management implementations is a plus.
  • Experience building products for small business banking or B2B fintech is a plus.
Benefits
  • Positive, inclusive, supportive culture cheering you on your journey
  • Learning and development budgets to help you grow and bond with your team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementAI implementationautomation workflowsuser onboarding optimizationconversion optimizationlifecycle engagementinternal tooling developmentKYC complianceKYB complianceCRM implementation
Soft Skills
strategic thinkingdata-driven decision makingcollaborationcommunicationleadershipproblem solvingcustomer focusanalytical skillsproject managementadaptability