Novo

Product Manager

• Partner with the VP Growth Marketing to ideate and optimize growth loops, funnel conversion, and lifecycle engagement strategies that drive long-term retention and expansion.
• Build the infrastructure to support targeted marketing, experimentation, and data-driven personalization across the customer journey.
• Define and monitor KPIs for onboarding completion rates and additional high-value customer behaviors.
• Drive the product strategy for AI-powered and agentic automation that enhances customer support.
• Lead the in-flight CRM and case management platform implementation through to completion.
• Translate customer experience data and pain points into internal tooling requirements that directly improve service quality and efficiency.
• Build systems that surface the right context, at the right time, to the right agent.
• Measure the success and impact of tools, projects, and initiatives you ship.

Senior Product Manager – Onboarding, Growth, CX