Implement and manage compliant, strategic call plan operations for the Cardiometabolic sales organization, ensuring on-time, in-scope delivery of all call plans that support sales objectives and revenue targets
Collaborate with NNI Insights & Analytics and other cross-functional stakeholders to develop call plans that align with company objectives, sales strategies, and field priorities
Maintain the call plan rules document library: review, update, validate, and version-control business rules to ensure accuracy, compliance, and alignment with evolving strategy and regulatory requirements
Govern the file library and documentation: manage all files generated during the call-plan process, and ensure files are accurate, reconciled, and distributed to downstream systems in a timely manner
Coordinate with external software vendors to manage the call-plan refinement environment and application performance; ensure refinement rules reflect current strategy and that the application is intuitive and reliable for field users
Oversee the field call-plan refinement process: create project timelines, communicate milestones to stakeholders, manage inquiries and exceptions, and maintain ad-hoc and exception lists throughout the refinement window
Perform rigorous quality control on all call-plan outputs: identify, investigate, and resolve data or rule errors prior to downstream distribution
Partner with IT and Operations to deploy final incentive compensation and call plan files into downstream systems; govern the file delivery process and maintain an up-to-date, version-controlled documentation library
Manage the marketing flag process by documenting correct flags, coordinating with internal execution partners, and validating that flags appear correctly in downstream systems
Independently manage call plan implementation for the Virtual Sales Representative team
Serve as subject matter expert for call-plan implementation processes, timelines, inputs, outputs, governance, and business rules; provide guidance and training to stakeholders as needed
Understand technical architecture and backend processes sufficiently to advise partners on adjustments, troubleshoot anomalies, validate fixes, and recommend enhancements
Act as a core contributor on company initiatives and product launches, offering expert recommendations to support decision-making and ensuring call-plan readiness
Proactively identify and recommend opportunities to improve efficiency, accuracy, and effectiveness of call planning operations and related tools

Requirements

A Bachelor’s degree with at least 4 years of Pharmaceutical industry experience
1-2 years experience in either call planning, field sales or field sales operations
Advanced proficiency in Sales Operations tools and processes, including CRM, incentive compensation, and pharmaceutical sales and customer data
Strong organizational and prioritization skills; ability to manage multiple projects in a matrixed environment
Proven ability to manage end-to-end business rules lifecycle, from authoring and validation to maintenance and governance
Strong track record in understanding system file structures and managing end-to-end file transfer processes
Advanced proficiency with Microsoft Excel is required
Experience with SQL, Tableau, or similar analytics tools is preferred
Ability to translate business requirements into technical solutions
Oral and written communication skills that translate with all levels of the organization.

Benefits

medical, dental and vision coverage
life insurance
disability insurance
401(k) savings plan
flexible spending accounts
employee assistance program
tuition reimbursement program
group legal
critical illness
identity theft protection
pet insurance
auto/home insurance
sick time policy
flexible vacation policy
parental leave policy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call planningsales operationsincentive compensationdata analysisfile transfer processesbusiness rules lifecycle managementMicrosoft ExcelSQLTableau

Soft Skills

organizational skillsprioritization skillsproject managementcommunication skillsproblem-solving skills