Customer Care Agent
Novibet
full-time
Posted on:
Location Type: Hybrid
Location: Athens • Greece
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Tech Stack
About the role
- Be the first point of contact for our VIP clients, providing prompt and personalized assistance primarily via chat (also via email or other channels when required)
- Manage and resolve complaints with professionalism, empathy, and discretion
- Coordinate with internal teams to ensure swift resolution of complex cases
- Actively listen to client needs and anticipate potential issues before they arise
- Maintain high standards of confidentiality in all client communications
- Contribute to continuous improvement by providing feedback to enhance the VIP customer experience.
Requirements
- High School Degree/from an accredited University
- Fluency in **English** and **Greek**. Knowledge of other languages will be an asset
- Previous experience in customer service or in a role involving direct interaction with VIP clients will be appreciated, as well as knowledge of the online gaming & betting sector.
- Computer literacy
- Excellent communication and interpersonal skills
- Flexibility to work on shift rotation
Benefits
- 💰Competitive Compensation: Attractive salary and bonus scheme
- 🧑⚕️Health insurance: Group health & medical insurance package
- 💻Top-Notch Equipment: All the tools you need for your role
- 🚀Career Growth: Focused career development, performance management, and training opportunities
- 🌍Inclusive Environment: A welcoming, international, and multicultural team
- 🎉Engaging Activities: Exciting events, sports, and team-building activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
computer literacy
Soft Skills
communication skillsinterpersonal skillsempathyprofessionalismactive listeningdiscretionflexibility
Certifications
High School Degreedegree from an accredited University