Director – Future Field Engagement Strategy

Novartis

full-time

Posted on: 3/13/2026

Location Type: Remote

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💰 $185,500 - $344,500 per year

About the role

Architect and lead the development of next‑generation customer engagement methodology
Draw on leading customer engagement practices across industries
Define and continuously optimize customer planning processes
Design scalable, adaptable engagement frameworks
Establish clear, practical frameworks for multi‑channel and cross‑functional engagement
Partner closely with Insights & Analytics to ensure engagement models are grounded in customer, market, and performance insights
Lead the evolution of field deployment strategies
Create agile feedback loops with field teams and stakeholders

Bachelor’s degree required from 4-year college or university
10+ years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries
Demonstrated expertise in shaping field force deployment, account management, and customer engagement strategies
Strategic thinker with a strong track record of turning vision into actionable plans
Proven ability to influence, align, and collaborate across diverse cross-functional partners
High level of data fluency and analytical capability

Benefits

health, life and disability benefits
a 401(k) with company contribution and match
a variety of other benefits
a generous time off package including vacation, personal days, holidays and other leaves

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer engagement methodologycustomer planning processesengagement frameworksfield deployment strategiesdata fluencyanalytical capability

Soft Skills

strategic thinkinginfluencealignmentcollaboration

Certifications

Bachelor's degree