Senior Manager, Market Access Operations
Novartis
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $126,000 - $234,000 per year
Job Level
About the role
- Provide operational knowledge of, and project delivery support to, US Market Access initiatives
- Collaborate with leadership to design, optimize, and monitor field inquiry programs and other operational processes to assess account dynamics and drive continuous effectiveness and growth
- Develop operational excellence and align implement field inquiries best practices
- Coordinate across cross-functional teams to ensure consistent resolution to field market access inquiries; monitor and report performance of key initiatives
- Identify opportunities to innovate and optimize operational processes to field and resolve market access inquiries
- Utilize vendor platforms and demonstrate understanding of functionality, limitations and accuracy of information available through key vendors
- Support development of field inquiry and resolution dashboards and contribute towards the development of novel field inquiry and resolution processes, platforms, and KPIs
- Work closely and engage with field operations teams to ensure field inquiry and resolution activities are aligned and implemented in an expeditious manner
- Contribute to the design and implementation of essential cross-functional field and functional team training on the inquiry system
Requirements
- Bachelor’s degree is required; an advanced degree (MBA, MS Life Sciences) is preferred
- Minimum of 3 years of experience in Marketing/Sales, Market Access, Operations, Managed Care Finance, or associated degree
- Knowledge of pharmaceutical MLR processes and Veeva functionality preferred
- Experience working with development teams and/or optimizing user experience (UX)
- Knowledge and experience of AI in Operations preferred
- Track record of strong execution and results
- Ability to synthesize simplified, direct and effective communications
- Strong interpersonal, communication, influencing and analytical skills combined with a proven ability to successfully collaborate across a matrix organization
- Ability to drive multiple projects and consistently meet deadlines
- Engage within a matrixed organization, especially across market access and travel as required by the business
Benefits
- health, life and disability benefits
- 401(k) with company contribution and match
- generous time off package including vacation, personal days, holidays and other leaves
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational excellenceproject deliveryfield inquiry programsmarket access inquiriesvendor platformsfield inquiry dashboardsKPI developmentuser experience (UX)AI in Operationspharmaceutical MLR processes
Soft Skills
strong executioneffective communicationinterpersonal skillsinfluencing skillsanalytical skillscollaborationproject managementdeadline managementsynthesis of informationcross-functional teamwork
Certifications
Bachelor’s degreeMBAMS Life Sciences