Novartis

Director of Program Operations

Novartis

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $194,600 - $361,400 per year

Job Level

Lead

About the role

  • Drive efficient and effective program operations that align with our objectives
  • Taking ownership of the development and implementation of a standardized operational, best-in-class approach that is focused on delivering the best results for our customers
  • Overseeing the performance of our patient journey ensuring that we meet our Service Level Agreements (SLAs), and Key Performance Indicators (KPIs)
  • Working collaboratively with various stakeholders to enhance existing programs and support the successful launch of new brands with NPAF
  • Cultivating strong partnerships with NPS COE teams as needed including Vendor Management to ensure optimal program operations
  • Ensuring strict compliance and maintaining high-quality standards, escalating and resolving issues promptly and in accordance with established timelines

Requirements

  • Bachelor's Degree required; advanced degree preferred (e.g., MHA, MBA) or clinical degree
  • 7+ years of pharmaceutical industry or related healthcare or consulting experience
  • 2+ years of leading call center/hub operations teams
  • Comprehensive knowledge of patient support offerings including benefits verification, patient assistance programs, and specialty pharmacy interactions
  • Knowledge of HIPAA regulations, patient privacy, and other relevant regulations
  • Strong analytical acumen and ability to apply data driven insights for operational improvements
  • Strategic thinker who can adapt and grow with the evolving foundation landscape
  • People management; coaching and development of associates
  • Ability to build, inspire, and motivate a team
  • Proficient in Microsoft Office tools and CRM systems (e.g. Salesforce)
Benefits
  • Health, life and disability benefits
  • 401(k) with company contribution and match
  • Generous time off package including vacation, personal days, holidays and other leaves
  • Performance-based cash incentive
  • Eligibility for annual equity awards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program operationsoperational best practicespatient support offeringsbenefits verificationpatient assistance programsspecialty pharmacy interactionsdata analysisoperational improvementscall center operationsteam leadership
Soft Skills
ownershipcollaborationpartnership cultivationcompliance managementissue resolutionstrategic thinkingpeople managementcoachingteam motivationanalytical acumen
Certifications
Bachelor's DegreeMHAMBA