Novara

Client Partner

• Develop and maintain executive-level relationships with senior customer stakeholders, serving as a trusted strategic advisor throughout the partnership.
• Define long-term customer success strategies that align Novara's platform capabilities with enterprise business initiatives and measurable organizational outcomes.
• Lead Business Reviews (QBRs/EBRs) that demonstrate executive-level value realization, ROI, strategic recommendations, and business transformation opportunities.
• Drive executive alignment around adoption strategy, organizational change management, customer maturity, and long-term roadmap planning.
• Develop comprehensive account strategies that improve executive engagement, adoption, customer maturity, retention, advocacy, and expansion.
• Anticipate business risks through executive engagement, customer health, product usage, operational metrics, and market awareness, proactively leading mitigation strategies before issues impact customer outcomes.
• Lead complex customer escalations by coordinating executive communications and mobilizing cross-functional resources to resolution.
• Partner strategically with Client Account Executives to shape executive renewal strategies, validate business outcomes, and identify enterprise expansion opportunities.
• Serve as the Voice of the Customer by influencing Product strategy, lifecycle design, digital engagement programs, enablement content, and operational improvements.
• Lead strategic Customer Success initiatives that improve methodologies, lifecycle processes, customer experience, and organizational scalability.
• Mentor Associate Client Success Managers and Client Success Managers through coaching, executive communication development, account strategy, and customer leadership.
• Establish and promote Customer Success best practices across the organization while helping raise the overall capability of the Customer Success team.
• Maintain executive-level account documentation, including strategic Account & Success Plans, stakeholder maps, executive priorities, customer health assessments, business risks, and organizational objectives.

Senior Client Success Manager

Account Executive

• Own the business plan for acquiring new logo targets on our Commercial Account Executive team
• Close net-new business while identifying opportunities for expansion within the first 12 months
• Proactively prospect within your assigned segment while responding quickly and effectively to inbound leads
• Manage a high-velocity pipeline and maintain pipeline coverage of approximately 4x annual quota
• Effectively run the full sales cycle from discovery through close, including pricing, contracting, and required internal approvals
• Prioritize opportunities and coordinate internal Novara resources to deliver an efficient and positive customer experience
• Develop and execute a territory plan to maximize activity, pipeline generation, and bookings
• Accurately update and manage opportunities in Salesforce, including daily activity tracking, pipeline management, and forecasting
• Quickly become proficient in Novara’s value proposition and deliver compelling demos and presentations via phone and web meetings
• Participate actively in team meetings, share best practices, and contribute to a collaborative, high-energy sales culture
• Partner closely with Marketing, SDRs, Implementation, and Customer Success to maximize pipeline conversion and customer outcomes

Commercial Account Executive

Sales Development Rep

• Manage a pipeline of inbound marketing generated leads; Including current clients and partnership opportunities.
• Apply social selling tactics to generate new business.
• Work closely with commercial & strategic account executives to develop territory and account plans.
• Participate in discussions with marketing and sales management teams to develop and monitor marketing plans, lead generation, and effective measurement against sales goals.
• Precisely track business metrics including activity metrics, meetings set metrics, outreach cadence expectations and accountable for bookings.
• Effectively use marketing and sales automation systems including Salesforce, Outreach, Hubspot.
• Ability to be in office at least 2x per week.

Senior Client Success Manager

Commercial Account Executive

Sales Development Representative