Manage and grow strategic customer relationships across purchasing, engineering and supply chain.
Focus on protecting existing business, reducing competitive losses, and driving consistent double‑digit annual growth.
Coordinate global engagement across OEM, CEM, and distributor channels.
Own the global relationship with key customers, distributors, and CEMs.
Lead quarterly internal account reviews and monthly customer reviews.
Map the account globally and build a multi-level engagement plan, including socket mapping and new product opportunities.
Champion the customer internally and build strong relationships with key contacts and executives.
Lead annual price negotiations.
Review lost business and create recovery plans.
Identify and maximize sales opportunities across the full product portfolio.
Develop a healthy sales pipeline and ensure progress toward revenue targets.
Work with RSMs, field sales, inside sales, and FAEs to drive NBO activity and maintain closure rates above 45 percent.
Provide clear value articulation to stakeholders at all levels.
Act as the customer voice in product line strategy, market analysis, and roadmap planning.
Coordinate cross‑functional engagement to meet key account objectives.
Check for overlap with other Novanta divisions and ensure effective information sharing.
Oversee preparation and delivery of the internal key account scorecard.
Provide SIOP inputs and support forecasting.
Support RMAs, expedites, sample requests, and similar needs.
Keep CRM (SFDC) data accurate and current.

Requirements

Bachelor’s degree.
Experience in strategy or business development.
Proven record of profitable growth in Photonics, Robotics, Converting, Micro‑Machining or Machine‑Building.
Experience managing major OEM customers with long design cycles.
Strong CRM and data analytics capability for KPI management.
Working knowledge of SIOP processes, forecasting and reporting.
Ability to drive a disciplined sales process including lead generation, pipeline management and forecasting.
Strong analytical skills and strategic thinking.
Clear communication with stakeholders at all levels.
Ability to lead cross‑functional teams and manage multiple priorities.
Experience developing and executing strategic plans.
Familiarity with market research and analysis techniques.

Benefits

full range of medical, financial, and other benefits to make your quality of life better

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticssales pipeline managementforecastingKPI managementlead generationstrategic planningmarket researchproduct portfolio managementprice negotiationcustomer relationship management

Soft Skills

strategic thinkinganalytical skillsclear communicationcross-functional team leadershiprelationship buildingmulti-priority managementcustomer advocacyengagement planningproblem-solvingstakeholder management

Certifications

Bachelor’s degree