Nova-Tech Engineering

Technical Account Manager

• Works with customers, industry partners, and the team to promote and support Nova-Tech Engineering’s technologies and equipment utilization
• Responsible for installing machines and providing technical support and customer service
• Performs mechanical field repairs and maintenance on Nova-Tech Engineering equipment following training
• Serve as the primary contact for assigned customer accounts
• Build and maintain strong relationships with customers and hatchery leadership
• Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation
• Develop strong product and service knowledge to recommend data-driven customer solutions
• Ensure customer understanding of contractual terms and support timely payment compliance
• Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders
• Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback
• Attend industry events and company trainings as required

Poultry Technical Account Manager