Nova-Tech Engineering

Technical Account Manager

• The Technical Account Manager - Europe works with customers, industry partners, and the team to promote and support Nova-Tech Engineering’s technologies and equipment utilization
• This position is responsible for installing machines and providing technical support and customer service
• Following Nova-Tech Engineering’s training, this role will perform mechanical field repairs and maintenance on Nova-Tech Engineering equipment
• This position requires exceptional relationship management skills, attention to detail, and the ability to follow established procedures and offer suggestions for improvement
• Serve as the primary contact for assigned customer accounts, delivering exceptional service and long-term partnership through timely, clear communication
• Build and maintain strong relationships with customers and hatchery leadership; resolve issues promptly and professionally
• Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation
• Develop strong product and service knowledge to recommend data-driven customer solutions
• Ensure customer understanding of contractual terms and support timely payment compliance
• Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders
• Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback
• Attend industry events and company trainings as required
• Follow company policies and procedures and contribute as a collaborative team member aligned with company values

Technical Account Manager – Poultry

• Work with customers, industry partners, and our dynamic team to promote and support our cutting-edge products and technologies while crafting exceptional customer experiences
• Travel to customers and visit accounts to conduct immersive training, oversee product installations, provide hands-on maintenance, and offer overall support
• Serve as the primary contact for assigned customer accounts, delivering exceptional service and long-term partnership through timely, clear communication.
• Build and maintain strong relationships with customers and hatchery leadership; resolve issues promptly and professionally
• Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation
• Develop strong product and service knowledge to recommend data-driven customer solutions
• Ensure customer understanding of contractual terms and support timely payment compliance
• Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders
• Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback
• Attend industry events and company trainings as required
• Follow company policies and procedures and contribute as a collaborative team member aligned with company values.