Poultry Technical Account Manager

Nova-Tech Engineering

Technical Account Manager supporting Nova-Tech Engineering’s poultry technology in Africa. Building customer relationships and providing technical support and service.

Posted 5/20/2026full-timeRemote • 🇿🇦 South AfricaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Works with customers, industry partners, and the team to promote and support Nova-Tech Engineering’s technologies and equipment utilization
Responsible for installing machines and providing technical support and customer service
Performs mechanical field repairs and maintenance on Nova-Tech Engineering equipment following training
Serve as the primary contact for assigned customer accounts
Build and maintain strong relationships with customers and hatchery leadership
Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation
Develop strong product and service knowledge to recommend data-driven customer solutions
Ensure customer understanding of contractual terms and support timely payment compliance
Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders
Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback
Attend industry events and company trainings as required

Requirements

What you’ll need

2+ years of related experience in customer service and technical roles
Bachelor’s degree in Agriculture, Business, or a related field preferred
Working knowledge of biology and the poultry industry
Strong interpersonal, account management, negotiation, and presentation skills
Excellent verbal and written communication skills in English, proficiency in a second language preferred
Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
Self-directed, adaptable, and comfortable taking on new challenges
Team-oriented problem solver with strong attention to detail and sound business judgment
Valid driver’s license and ability to be insured
Valid passport for international travel

Benefits

Comp & perks

Health insurance options to choose from
Free virtual and in-person healthcare
Dental and vision insurance
Life insurance
Short- and long-term disability
Flexible spending accounts
Education reimbursement
401k and match with immediate vesting
Generous PTO
Paid holidays
Full week of paid holiday shutdown

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mechanical repairstechnical supportcustomer servicedata analysissystem installationscustomer trainingcontractual complianceperformance monitoringtreatment process evaluationproduct knowledge

Soft Skills

interpersonal skillsaccount managementnegotiation skillspresentation skillsverbal communicationwritten communicationorganizational skillsproblem solvingattention to detailbusiness judgment

Certifications

Bachelor’s degreevalid driver’s licensevalid passport