NOV

Customer Support Coordinator

NOV

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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About the role

  • Answer and respond to calls from customers efficiently and professionally, explaining possible solutions, and elevating calls to aftermarket business lines as needed.
  • Communicating with customers via email/CRM regarding their requests.
  • Utilizing software, databases, scripts, and other resources to properly assess & route incoming requests to the appropriate Business Lines. Obtaining additional information as required.
  • Working with warehouse department to arrange for necessary parts to be shipped on urgent orders.
  • Alerting Service, Spare Parts or Technical Support departments to Rig Down / Urgent requests, especially After Hours.
  • Comply with all NOV Company and HSE policies and procedures, including adhering to attendance expectations & schedule.
  • Perform other work-related tasks as assigned.
  • Understand Regional Aftermarket groups (Service, Condition Monitoring, Spares, Repair, Field Engineering etc.), internal and external customer requirements, and response times.
  • Process inquiries coming into the Aftermarket group, ensuring enough information has been obtained from customers to assess the correct handling &/or routing of the request.
  • Assign inquiries to the correct Business Line / NOV Aftermarket entity or redirect to the correct NOV segment for handling.
  • Collaborate with other departments and locations in connection with customers and administrative tasks.
  • Coach and mentor team members supporting internal departmental growth.
  • Verify warehouse/spare parts availability outside office hours for urgent spare parts requests in accordance with Aftermarket Order Management policy.

Requirements

  • High School Diploma or GED Equivalent (higher education degree desirable)
  • 2+ years’ experience in relevant business (customer service, sales, procurement, logistics, technical support, administrative support, marketing)
  • Experience in manufacturing, oil & gas, or another related environment preferable.
  • Experience with order management tools is preferred.
  • Customer Service and/ or Call Center experience preferred.
  • Technical expertise and/ or documentation knowledge will be regarded as an asset.
  • Advanced MS 365 Office product knowledge.
Benefits
  • 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
  • Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $139 per pay period (bi-weekly).
  • FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
  • FREE Basic Life and AD&D insurance (for full-time employees).
  • All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
  • All regular full-time employees receive up to 11 paid holidays per year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order managementtechnical expertisedocumentation knowledgecustomer servicesalesprocurementlogisticsadministrative supportmarketingaftermarket order management
Soft skills
communicationcollaborationcoachingmentoringproblem-solvingcustomer interactionorganizational skillsattention to detailtime managementprofessionalism
Certifications
High School DiplomaGED Equivalent