Nourishing Hope

Account Manager

• Manage a portfolio of 50–100 funders and prospects at the $1,000–$10,000 level, supporting cultivation, solicitation, and stewardship activities including proposals, agreements, impact updates, and ongoing relationship management.
• Coordinate event logistics for Nourishing Hope’s annual Gala and End Hunger Social — including ticketing, vendor coordination, in-kind procurement, auction logistics, and day-of execution — as well as third-party fundraising events, virtual food drives, and peer-to-peer campaigns.
• Serve as the primary point of contact for local food drives, third-party event inquiries, and community-driven fundraising opportunities, coordinating with internal logistics and operations teams to fulfill partner needs.
• Draft and coordinate written materials including proposals, sponsorship requests, impact summaries, and stewardship communications in collaboration with development and program staff.
• Own the stewardship of in-kind partners (food and non-food), including identifying new in-kind opportunities, coordinating with program and operations teams to align donations with organizational needs, and supporting the Young Leaders Board in coordination with the Senior Manager.
• Maintain accurate and timely documentation in Salesforce, including pipeline tracking, meeting notes, acknowledgments, and follow-up communications.
• Represent Nourishing Hope in partner meetings, community events, and fundraising activities as needed.
• Support peer-to-peer fundraising efforts by assisting internal teams and external partners with online fundraising pages, toolkits, and best practices.
• Perform other job-related duties as needed to support departmental and organizational goals.

Institutional Partnerships Associate

Bilingual

• Support the execution of all relevant Social Services standard operating procedures (SOPs) to ensure high-quality programming, workplace safety, and supportive service standards that adhere to organizational, state, and federal policy, and technology utilization and data quality.
• Supports the supervision of interns, as appropriate.
• Act as the point of contact for all neighbors, volunteers, staff, and other stakeholders at the food distribution sites/pick-up locations and externally, as appropriate, ensuring an environment that reinforces Nourishing Hope’s Core Values.
• Ensure high-quality Social Services programming, in alignment with SOPs, through outreach via phone and email, scheduled appointments, and drop-in hours.
• This includes coordinating access to supports related to but not limited to healthcare, crisis intervention, domestic violence safety planning, financial assistance, transportation assistance, housing support, employment support, and benefits access.
• Maintaining accurate case records that include assessments, interventions, service plans, and case notes in Azzly (EHR) and Salesforce and administer IM CANS assessments with Medicaid clients, as appropriate.
• Actively participates as a member of the Mental Wellness & Social Services team and to ensure cross-team and cross-departmental alignment with organizational priorities to achieve organizational goals.
• Participates in external meetings and trainings, as required.

Case Manager, Bilingual Spanish

• Support the execution of all relevant Social Services standard operating procedures (SOPs) to ensure high-quality programming, workplace safety, and supportive service standards that adhere to organizational, state, and federal policy, and technology utilization and data quality
• Supports the supervision of interns, as appropriate
• Act as the point of contact for all neighbors, volunteers, staff, and other stakeholders at the food distribution sites/pick-up locations and externally, as appropriate, ensuring an environment that reinforces Nourishing Hope’s Core Values
• Ensure high-quality Social Services programming, in alignment with SOPs, through outreach via phone and email, scheduled appointments, and drop-in hours
• This includes coordinating access to supports related to but not limited to healthcare, crisis intervention, domestic violence safety planning, financial assistance, transportation assistance, housing support, employment support, and benefits access
• Maintaining accurate case records that include assessments, interventions, service plans, and case notes in Azzly (HER) and Salesforce and administer IM CANS assessments with Medicaid clients, as appropriate
• Actively participates as a member of the Mental Wellness & Social Services team and to ensure cross-team and cross-departmental alignment with organizational priorities to achieve organizational goals
• Participates in external meetings and trainings, as required

Case Manager, Bilingual

Program Manager

• Act as the manager on duty and point of contact for all neighbors, volunteers, staff, and other stakeholders at the site, as appropriate, ensuring an environment that reinforces Nourishing Hope’s Core Values.
• Oversees training, supervision, and coaching of staff to ensure high-quality food distribution programming, in alignment with SOPs.
• Utilizes data-informed continuous quality improvement practices to identify and test approaches to optimize programming.
• Oversees adherence to and execution of all relevant food distribution program standard operating procedures (SOPs) to ensure high-quality programming, food storage, workplace safety, and sanitation standards that adhere to organizational, state, and federal policy.
• Oversees inventory and relationships with The Greater Chicago Food Depository, U.S.D.A., FEMA, and other external partners.
• Actively participates as a member of the Program Leadership Team and Nourishing Hope Leadership Team to ensure cross-team and cross-departmental alignment with organizational priorities to achieve organizational goals.

Home Delivery Program Manager

Bookkeeper

• Manage and maintain accurate financial records
• Enter accounts payable transactions
• Enter accounts receivable transactions
• Enter food donation transactions
• Run biweekly payroll