Nourishing Hope

Program Manager

• Act as the manager on duty and point of contact for all neighbors, volunteers, staff, and other stakeholders at the site, as appropriate, ensuring an environment that reinforces Nourishing Hope’s Core Values.
• Oversees training, supervision, and coaching of staff to ensure high-quality food distribution programming, in alignment with SOPs.
• Utilizes data-informed continuous quality improvement practices to identify and test approaches to optimize programming.
• Oversees adherence to and execution of all relevant food distribution program standard operating procedures (SOPs) to ensure high-quality programming, food storage, workplace safety, and sanitation standards that adhere to organizational, state, and federal policy.
• Oversees inventory and relationships with The Greater Chicago Food Depository, U.S.D.A., FEMA, and other external partners.
• Actively participates as a member of the Program Leadership Team and Nourishing Hope Leadership Team to ensure cross-team and cross-departmental alignment with organizational priorities to achieve organizational goals.

Home Delivery Program Manager

Bookkeeper

• Manage and maintain accurate financial records
• Enter accounts payable transactions
• Enter accounts receivable transactions
• Enter food donation transactions
• Run biweekly payroll

Manager

• Act as the manager on duty and point of contact for all neighbors, volunteers, staff, and other stakeholders at the site, as appropriate, ensuring an environment that reinforces Nourishing Hope’s Core Values
• Oversees training, supervision, and coaching of staff to ensure high-quality food distribution programming, in alignment with SOPs
• Utilizes data-informed continuous quality improvement practices to identify and test approaches to optimize programming
• Oversees adherence to and execution of all relevant food distribution program standard operating procedures (SOPs) to ensure high-quality programming, food storage, workplace safety, and sanitation standards that adhere to organizational, state, and federal policy
• Oversees inventory and relationships with The Greater Chicago Food Depository, U.S.D.A., FEMA, and other external partners
• Actively participates as a member of the Program Leadership Team and Nourishing Hope Leadership Team to ensure cross-team and cross-departmental alignment with organizational priorities to achieve organizational goals

Manager, Home Delivery

Communications

• Support Integrated Marketing & Communications Efforts
• Assist in executing multi-channel marketing and communications plans that increase awareness, engagement, and donor support, helping ensure consistent messaging across all departments.
• Develop Content & Support Storytelling Across Channels
• Create and coordinate mission-driven content for digital, social media, email, print, and web that effectively communicates organizational impact and engages donors, volunteers, and community stakeholders.
• Coordinate Digital Platforms & Audience Engagement
• Oversee day-to-day management of website, email marketing, and social media channels, ensuring content is timely, accurate, and builds and nurtures key audiences.
• Provide Marketing Support for Fundraising & Organizational Initiatives.
• Partner with Development and Program teams to create and execute marketing materials, and campaigns that support fundraising goals, events, and program visibility.
• Manage External Partners & Support Marketing Operations.
• Coordinate and assist with managing external vendors (designers, printers, photographers, etc.), while helping build marketing systems, processes, and tools that enable future growth of the marketing function.

Home Delivery Program Manager

Bookkeeper

Manager, Home Delivery

Marketing and Communications Coordinator