General Manager – In Training
Nouria
full-time
Posted on:
Location Type: Office
Location: Burlington • Massachusetts • United States
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Job Level
About the role
- Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.
- Maintains both individual and shift sales.
- Provides daily shift floor coverage.
- Trains Sales Associates.
- Supervises POS.
- Provides security & loss prevention in store.
- Maintains company standards regarding personal and store sales/performance metrics.
- Stock shelves and refrigerated coolers.
- Assist manager in minimizing the loss of cash and inventory and operating within assigned shrink targets.
- Learn and ensure compliance with all local, state, and federal laws within the scope of the convenience/food store operation.
- Shadow manager in day to day operations.
- Provide the best customer experience to every customer.
- Greet every customer with a smile and sincere greeting.
- Suggest possible purchases to the customers and promote specials.
- Assume full responsibility for the execution of Nouria’s customer service program at the site level.
- Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.
- Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these.
- Assure all environmental and hazardous material regulations are strictly enforced.
- Maintain safety and security of the store and document any accidents or incidents that occur.
- Manage the maintenance of the customer environment inside and around the perimeter of the store.
- Operate all assigned equipment safely and efficiently support implementation of the Nouria Safety and Health program.
- Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location.
- Complete the new employee safety orientation procedure with all new or transferred employees working at the store.
- Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately.
- Encourage employees to report unsafe conditions or work practices and initiate corrective action.
Requirements
- 1 year of supervisory experience in convenience store, retail, fast food, or restaurant operations
- Ability to effectively perform in a fast-paced work environment
- Have strong leadership and interpersonal skills
- Be self-motivated, resourceful, creative, organized
- Must have an outgoing personality and approachable demeanor
- Ability to communicate effectively with all levels of the organization
- Must be able to provide any level of coverage if needed, including nights, weekends, and/or holidays
- Ability to bend down, stoop low, and also stand for at least 8 hours
- Ability to properly lift, pull and/or push up to 30 lbs.
- Successful completion of certification testing as needed
- An understanding of the importance of customer service and a commitment to delivering superior customer experiences is a must
- MS Outlook, Word, and Excel skills
- Excellent communication skills are essential.
Benefits
- Health insurance
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
supervisory experiencecustomer serviceinventory controlsafety policiesloss preventionvisual merchandisingsales performance metricssafety orientationworkplace hazard inspectioncash handling
Soft Skills
leadershipinterpersonal skillsself-motivatedresourcefulcreativeorganizedoutgoing personalityapproachable demeanoreffective communicationability to perform in fast-paced environment
Certifications
certification testing