Manager, Car Wash Operations
Nouria
full-time
Posted on:
Location Type: Office
Location: Waterville • Maine • United States
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About the role
- Lead and supervise all daily site operations including staffing, scheduling, coaching, and performance management
- Ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times
- Optimize workflow and vehicle throughput to minimize wait times and enhance customer experience
- Deliver best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally
- Execute sales initiatives and membership growth strategies to drive revenue and customer retention
- Monitor inventory levels and coordinate ordering of chemicals, parts, and operational supplies
- Enforce all safety procedures and regulatory compliance standards
- Review operational reports, KPIs, and financial metrics to improve site performance
- Partner with senior leadership to execute site-specific goals and business initiatives
- Resolve employee and customer conflicts effectively to maintain a positive, productive environment
Requirements
- Leadership experience in a supervisory or management role (car wash, automotive, retail, or service industry preferred)
- Ability to lead, motivate, and develop a high-performing team
- Strong organizational, communication, and multitasking skills
- Customer-first mindset with a commitment to delivering exceptional service
- Working knowledge of car wash equipment, maintenance practices, and safety standards is a plus
- Proficiency with Microsoft Office and basic operational software systems
- At least 18 years of age
- Flexible availability to cover shifts at the location such as evenings, weekends, and holidays if needed
- Required to work at least one weekend day
- Open availability based on the operational needs of Golden Nozzle
Benefits
- Competitive pay + performance incentives
- Leadership development and advancement opportunities
- Fast-paced, team-oriented environment
- Opportunity to make a direct impact on site success and customer satisfaction
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inventory managementperformance managementsales initiativescustomer retentionworkflow optimizationKPI analysisfinancial metrics reviewcar wash equipment maintenancesafety procedures enforcement
Soft Skills
leadershipteam motivationcommunicationorganizational skillsmultitaskingcustomer serviceconflict resolution