Field Support Manager
Nouria
full-time
Posted on:
Location Type: Hybrid
Location: Massachusetts • United States
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About the role
- Oversee and support the execution of operational strategies across retail locations.
- Ensure consistent adherence to company policies, procedures, and brand standards.
- Monitor and analyze store performance, identifying opportunities for improvement and implementing corrective actions.
- Provide coaching and guidance to field managers and store teams to enhance performance and customer service.
- Develop and implement training programs to improve operational efficiency and staff engagement.
- Monitor key performance indicators (KPIs) and drive initiatives to meet or exceed targets.
- Conduct regular field visits to assess operational performance and provide real-time feedback.
- Collaborate with corporate leadership to develop and implement business strategies.
- Champion a customer-first culture by reinforcing customer service standards and best practices.
Requirements
- Bachelor’s degree in Business Administration, Management, or a related field
- 5–7+ years of experience in multi-unit or field management, preferably in the retail industry.
- Strong leadership and team development skills with a proven track record of driving performance.
- Excellent communication, problem-solving, and decision-making skills.
- Ability to analyze data, identify trends, and make strategic recommendations.
- Experience managing large teams and complex operations in a fast-paced environment.
- Willingness to travel extensively within the region.
Benefits
- Health insurance
- Retirement plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisperformance monitoringoperational strategiestraining program developmentkey performance indicators (KPIs)strategic recommendationsmulti-unit managementfield managementcustomer service standardsoperational efficiency
Soft Skills
leadershipteam developmentcommunicationproblem-solvingdecision-makingcoachingcustomer-first culturecollaborationfeedback provisionstaff engagement
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Management