Notion

Product Support Specialist

Notion

contract

Posted on:

Location Type: Hybrid

Location: Seoul • South Korea

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Tech Stack

Open Source

About the role

  • Work closely with our paid customers providing best-in-class support to meet customers’ expectations.
  • Collaborate cross-functionally with partners (e.g., Engineering, Product, Sales/CS) to share customer insights, unblock urgent issues, and contribute to improving support workflows.
  • Reproduce customer issues, perform initial triage, and file software defects with Engineering.
  • Consistently meet quality and productivity expectations and manage to key performance metrics defined within the Customer Experience Team (e.g., CSAT, response time/SLA adherence, response quality).
  • Identify recurring issues and contribute improvements to macros, internal documentation, and troubleshooting guides.
  • Create and maintain internal knowledge libraries and contribute to the creation of user-facing content.
  • Participate in an on-call rotation to assist customers outside of normal working hours.

Requirements

  • You have at least 2 years of experience working in technical support, customer service or something similar
  • You have native fluency in Korean
  • You are a fluent communicator in English
  • You are deeply passionate about customer experience and making life simpler with technology
  • You have strong communication skills and can work with both technical and non-technical audiences
  • You have strong analytical, debugging, and problem-solving skills
  • You are able to balance user expectations while understanding policies and compliance boundaries
  • You are able to work under pressure and remain focused, confident and professional
  • You are able to collaborate effectively with peers and across teams that are located in multiple offices
  • You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.
  • Nice to Haves:
  • You have experience with Zendesk or similar ticketing system
  • You have previous experience supporting a market at an early stage and/or being part of a startup team
  • You have experience troubleshooting SSO, SAML issues, APIs and similar open source technologies.
Benefits
  • Not specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportcustomer serviceanalytical skillsdebuggingproblem-solvingtroubleshootingSSOSAMLAPIs
Soft Skills
communication skillscollaborationcustomer experienceability to work under pressurefocusconfidenceprofessionalism