Manager, Scaled Customer Success
Notion
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $190,000 - $225,000 per year
About the role
- Increase Team Performance on Adoption, Retention, and Customer Value: Uplevel the team to boost product adoption, retention, customer value, and satisfaction.
- Team Leadership and Development: Recruit, train, and mentor a high-performing Customer Success team.
- Data-Driven Insights and Operational Excellence: Build and refine a consistent KPI/OKR system for data-driven decisions.
- Cross-Functional Collaboration and Partnerships: Partner with Sales and Solutions Engineering teams for smooth onboarding.
- Resource and Enablement Development: Create and deliver educational materials and success plans for customers.
- Critical Issue Resolution and Strategic Impact: Serve as the key escalation point for high-stakes customer issues.
Requirements
- 3+ years as a direct CS leader or manager
- Can convey complex information to executives clearly and concisely and resolve tradeoffs
- Strong leadership skills with a focus on empowerment, positive-mindsets, collaboration and ability to inspire a team of direct reports
- High ownership mentality
- Comfortable with the ambiguity and pace of iteration of an early-stage startup
- Growth mindset and thrive in the building stage of a nascent team
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
- Stock options
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team leadershipmentoringdata-driven decision makingcross-functional collaborationcritical issue resolutioncommunicationempowermentpositive mindsetgrowth mindsetadaptability