Norton Rose Fulbright

Senior Manager, Internal Communications and Culture

Norton Rose Fulbright

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$111,600 - CA$137,800 per year

Job Level

Senior

About the role

  • Develop and execute a comprehensive internal communications strategy aligned with the firm’s mission, vision, culture and strategic objectives.
  • Craft clear, compelling messages for firm-wide announcements, executive communications and internal campaigns.
  • Serve as a senior communications advisor to executives, supporting speeches, talking points, leadership presentations and internal thought leadership.
  • Develop and maintain a crisis communications framework, ensuring timely, accurate and coordinated messaging during critical incidents.
  • Oversee internal communication channels and content, including the intranet and digital signage, ensuring consistency and relevance across platforms.
  • Own and manage the internal editorial calendar, balancing strategic priorities with timely business needs.
  • Define success metrics for internal communications initiatives; analyze engagement data and employee feedback and translate insights into actionable recommendations for leadership.
  • Partner with People & Development to align internal and external communications with the firm’s talent, engagement and diversity priorities.
  • Ensure all internal communications adhere to legal, brand and editorial standards.
  • Collaborate on campaigns supporting DEI initiatives and employee recognition programs.
  • Provide communications coaching and training to leaders and subject matter experts to strengthen internal messaging effectiveness.
  • Stay current with internal communications trends and best practices, introducing innovative approaches where appropriate.
  • Oversee translation processes to ensure accuracy and consistency of messaging across languages.
  • Liaise with the global internal communications team to align messaging, timing and channel strategy, ensuring consistent and coordinated firm-wide

Requirements

  • Relevant degree in communications, or related field
  • A minimum of 15+ years of experience in corporate communications, preferably in the professional services industry
  • Extensive experience in external communications, with a solid understanding of public relations principles
  • Demonstrated success in developing and executing strategic communications plans that drive business objectives and enhance organizational reputation
  • Proven ability to craft compelling content and manage high-stakes executive and market interactions
  • Excellent relationship-building skills, with the ability to engage effectively with media, stakeholders, and internal teams
  • Exceptional writing, editing, and verbal communication skills, with a keen eye for detail and a strategic mindset
  • Excellent project management skills; organized and able to manage multiple projects simultaneously in a fast-paced, rapidly changing environment
  • Bilingualism (French and English) is required for this role.
Benefits
  • Retirement savings plan with employer contribution
  • Benefit premiums paid by the firm
  • Telemedicine services
  • Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
  • Training and development programs based on your interests and needs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic communicationscrisis communicationscontent creationpublic relationsproject managementdata analysisinternal communications strategyeditorial standardsbilingualism
Soft Skills
relationship-buildingwritingeditingverbal communicationorganizational skillsstrategic mindsetcoachingcollaborationengagement