Northwestern Mutual

Financial Planning and Analysis

• Engage with clients to understand their financial goals, aspirations, and concerns
• Develop comprehensive financial plans that include investments, insurance, and retirement
• Recommend and implement insurance strategies to protect clients' assets and income
• Monitor clients' financial plans and provide regular updates, adjusting strategies as needed to meet changing circumstances
• Build and maintain a network of clients through referrals, community involvement, and professional associations

Financial Representative

• Educate clients on financial planning and insurance options
• Provide excellent customer service and build lasting relationships
• Collaborate with a local supportive team

Financial Advisor – Healthcare Background

Sales

• Engage with clients to understand their comprehensive financial needs
• Provide personalized guidance to help clients achieve financial protection and planning goals
• Design and implement tailored strategies that safeguard clients' assets, income, and overall financial well-being
• Regularly review and update clients' financial plans and insurance policies
• Cultivate a robust network of clients through referrals, active community involvement, and professional associations

Sales Advisor, Athletic Background

Financial Planner – Healthcare Background

Account Executive

• Engage with clients to understand their financial goals, aspirations, and concerns.
• Develop comprehensive financial plans that include investments, insurance, and retirement.
• Recommend and implement insurance strategies to protect clients' assets and income.
• Monitor clients' financial plans and provide regular updates, adjusting strategies as needed to meet changing circumstances.
• Build and maintain a network of clients through referrals, community involvement, and professional associations.

Sales Representative – Entry Level

Financial Advisor – Oil & Gas

Financial Planner, Healthcare Background

• Engage with clients to understand their comprehensive financial needs
• Provide personalized guidance to help clients achieve financial protection and planning goals
• Design and implement tailored strategies for clients' assets and income
• Regularly review and update clients' financial plans and insurance policies
• Cultivate a robust network of clients through referrals and community involvement

Financial Advisor – Athletic Background

Sales Representative

Financial Representative – Entry Level

Analyst

• Provide advice, counsel, guidance and direction to clients and Registered Financial Representatives on the purchase and sales of securities.
• Executes mutual fund order transactions on behalf of Financial Representatives and clients.
• Determines customer financial needs, risk tolerance, suitability and understanding of the securities markets.
• Provide timely and accurate investment performance information, account statements, and investment-related queries to clients.
• Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products.
• Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance, while ensuring accuracy and compliance.
• Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
• Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.
• Regularly promotes client retention and identifies opportunities for the field to build existing relationship, knows when to refer back to the field for follow- up.
• Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment.
• Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers.
• Researches and evaluates possible solutions to complex problems that requires identifying root cause and deviation from procedures and handles escalation resolution.
• Fosters a professional relationship with our clients to enhance brand loyalty.

Brokerage Services Registered Analyst – Series 6/7/63

• Independently processes various billing workflows and work baskets.
• Responds to billing inquiries from home office and field staff.
• Participates in cross‑functional projects and committees.
• Assists teammates with oversight of day‑to‑day operations.
• Researches and resolves a variety of inquiries from internal teams related to fee and billing processes.
• Monitors, reconciles, and executes events in the investment advisory fee cycle.
• Resolves a variety of investment operations inquiries escalated from home office and field staff.
• Participates in process improvements, product introductions, and system enhancements across the department.

Investment Client Services Specialist – Fees and Billing

Customer Support

• Delivers a personalized and exceptional experience for clients by answering questions, providing servicing options, and supporting products or services in a call center environment.
• Proficient in resolving basic and intermediate (semi-complex) inquiries and transactions from Financial Representatives and clients within a registered area, while continuing to develop proficiency in more complex work.
• Researches and evaluates potential solutions to complex problems, which may require identifying root causes and navigating deviations from standard procedures.
• Takes ownership of calls and anticipates future issues to avoid repeat calls and unnecessary transfers.
• Effectively de-escalates challenging client situations while guiding clients through complex or unique inquiries.
• Serves as a trusted advocate for Financial Representatives and partners with them to meet client needs.
• Embraces new technology and promotes website and self-service capabilities by educating clients and field partners, while understanding the risks and impacts transactions may have on clients or policies.
• Understands how systems connect to processes and outcomes.
• Drives change and supports continuous improvement by helping develop processes and provisions to accommodate evolving business needs.
• Fosters professional relationships with clients to enhance brand loyalty.
• Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
• Adapts work priorities to meet changing business and customer demands.

Licensed Customer Service Representative – Series 6/63, 7/63

• Responsible for setting and updating the company’s financial standards and requirements
• Provides financial underwriting expertise on case consultations
• Supplies financial expertise for underwriter training
• Resolves complex case escalations by providing technical expertise

Financial Representative

Financial Advisor – Healthcare Background

Sales Advisor, Athletic Background

Financial Planner – Healthcare Background

Sales Representative – Entry Level

Sales Representative – Entry Level

Financial Advisor – Oil & Gas

Financial Planner, Healthcare Background

Financial Advisor – Athletic Background

Sales Representative

Financial Representative – Entry Level

Brokerage Services Registered Analyst – Series 6/7/63

Investment Client Services Specialist – Fees and Billing

Licensed Customer Service Representative – Series 6/63, 7/63

Assistant Director, Financial Underwriting – Accounting