Regulatory and Risk Business Process Consultant
Northwestern Mutual
full-time
Posted on:
Location Type: Hybrid
Location: Milwaukee • Wisconsin • United States
Visit company websiteExplore more
Salary
💰 $76,650 - $142,350 per year
About the role
- Accountable for identifying, understanding and documenting the current state, opportunities for improvement and future state business processes in order to meet business objectives.
- Includes problem definition, cost benefit analysis and options analysis.
- Accountable for eliciting, analyzing, representing and validating complex business needs to create requirements in order to achieve business objectives.
- Identifies options and negotiates to achieve consensus in order to meet enterprise business needs.
- Accountable to provide consultation for the most complex issues.
- Coordinates the resolution of multiple issues and/or solution work-arounds in order to keep the operation functioning or respond to service requests.
- Negotiates and communicates with business clients, vendors, field and leadership to develop strong relationships to ensure objectives are addressed and expectations are managed.
- Accountable for planning, prioritizing and coordinating future efforts in order to meet business objectives.
- Efforts may include support, enhancements and small or large projects.
- Accountable for identifying and managing client acceptance testing, training and communication needs in order to ensure successful implementations.
- Accountable for managing organizational change management activities in order to promote adoption of the change and minimize impacts to people and processes.
- Accountable for leading, coaching and mentoring other staff members in order to ensure quality deliverables.
- Accountable for providing information and analysis for the business including ad-hoc reporting and measures and metrics in order to support the business decision making process.
Requirements
- Bachelor's degree with an emphasis in MIS, Business or related field; or related work experience beyond the minimum required
- Six or more years of experience/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards
- Demonstrated flexibility to adjust to changing business needs by effectively managing and prioritizing large or complex concurrent assignments
- Proven ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels.
- Proven ability to negotiate skillfully in difficult situations with both internal and external groups to include settling differences
- Excellent communication skills focused on facilitation of meetings; ability to deliver informative, well-organized documentation and presentations and ability to effectively communicate in difficult and sensitive situations
- Knowledgeable in current policies, practices, and ability to anticipate future trends affecting the business unit from a systems and process perspective.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process analysiscost benefit analysisoptions analysisrequirements elicitationclient acceptance testingorganizational change managementad-hoc reportingmetrics analysisdocumentationproject management
Soft skills
negotiationrelationship buildingcommunicationfacilitationcoachingmentoringflexibilityprioritizationproblem-solvingstakeholder management
Certifications
Bachelor's degree in MISBachelor's degree in Business