Northwestern Medicine

Technical Analyst, ITSM Generalist

Northwestern Medicine

full-time

Posted on:

Location Type: Remote

Location: IllinoisUnited States

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Salary

💰 $3,812 - $4,956 per hour

About the role

  • Develops proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
  • Provides guidance and support for computing platforms and systems integration
  • Actively participates in on-going processes to integrate end users requests with software functionality
  • Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use
  • Provides diagnostic skills and expertise to coordinate problem determination and resolution, with vendors and manufacturers, across the full range of NMHC distributed systems IT environment

Requirements

  • 3+ years technical experience
  • Excellent verbal and written communications skills
  • Bachelor's in related field (or equivalent experience)
  • 3+ years of experience in core discipline in the healthcare industry
Benefits
  • Health insurance
  • 401(k) matching
  • Tuition reimbursement
  • Loan forgiveness
  • Lifecycle benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
systems integrationperformance analysiscapacity analysisdiagnostic skillsproblem determinationproblem resolution
Soft Skills
verbal communicationwritten communication