Northwest Permanente

Senior Systems Administrator – Hybrid

Northwest Permanente

full-time

Posted on:

Location Type: Hybrid

Location: Portland • Oregon • United States

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Job Level

Senior

About the role

  • Provide expert operational and systems guidance for KP HealthConnect, including development, optimization, upgrades, and integration of new Epic modules.
  • Serve as a multi-application Epic subject matter expert, advising leadership, clinicians, staff, and external partners.
  • Lead complex system configuration, testing, troubleshooting, and performance optimization across production and non‑production environments.
  • Oversee projects, resolve high‑impact system issues, and ensure timely delivery of sustainable solutions.
  • Collaborate with cross‑functional teams to assess needs, design workflows, implement enhancements, and support change management.
  • Develop and execute testing strategies, including QA scripts, data validation, defect analysis, and deployment planning.
  • Create and maintain system documentation, training materials, and communication for users and champions.
  • Mentor technical team members and support their build, implementation, and problem‑solving efforts.
  • Engage in continuous learning, feedback, and relationship‑building to support team effectiveness and customer satisfaction.
  • Act as liaison between KP HealthConnect teams and DMI, supporting code drops, technical discussions, and tool development to improve care quality and efficiency.
  • Review and recommend implementation of Epic release notes and escalate risks or issues as needed.

Requirements

  • Certification in EpicCare Ambulatory and at least on other Epic module
  • Bachelor’s degree in healthcare, information systems, business, library science, information resource management or related field or equivalent education and experience
  • 3+ years of system analyst build experience
  • Participation in at least one major system implementation as a primary build analyst.
  • Working knowledge of medical terminology and business computer applications
  • Demonstrated project management capability.
  • Ability to lead multidisciplinary teams through collaboration and influence.
  • Strong communication and interpersonal skills
  • Proficiency with Microsoft Office (PowerPoint, Excel, Word, MS Project)
Benefits
  • 15% employer contribution to retirement programs, including pension.
  • 90% employer-paid health plan
  • Tuition Reimbursement
  • Child Care Benefits
  • Flexible Work Schedules
  • Paid Parental Leave
  • Self-Care Days + Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Epic modulessystem configurationtesting strategiesQA scriptsdata validationdefect analysisdeployment planningsystem documentationbuild experiencemedical terminology
Soft Skills
leadershipcollaborationcommunicationinterpersonal skillsproject managementmentoringrelationship-buildingproblem-solvinginfluencecustomer satisfaction
Certifications
EpicCare AmbulatoryEpic module certification