Senior Manager of Operations
Northwest Center
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Washington • United States
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Salary
💰 $84,000 - $97,000 per year
Job Level
About the role
- Provide daily leadership and guidance to CSMs
- Build and manage a strong leadership team with career development and succession planning
- Drive talent acquisition, retention, and leadership growth through mentoring and coaching
- Foster an inclusive, diverse culture that promotes engagement
- Lead and oversee program management across contracts to ensure compliance, quality, and client satisfaction
- Maintain accurate training documentation, SOPs, and resource libraries
- Drive continuous improvement and scalability using analytics and technology
- Set and track KPIs and success metrics for growth
- Manage contract compliance, SLAs, billing, and accountability
- Oversee P&L reviews, invoicing, and audits in partnership with accounting
- Serve as subject matter expert on billing and compliance
- Support administrative, project, and budget needs for senior leadership
- Develop SOPs and service delivery models for new programs
- Partner on long-term growth initiatives and operational effectiveness
- Design and implement project plans for information systems and process improvements
- Evaluate program performance and identify areas for improvement
- Act as a solutions provider for contract challenges and scalability
- Collaborate on marketing, sales, and outreach efforts to drive revenue
- Build strong customer relationships and expand business opportunities
- Monitor trends in disability employment and workforce development to inform strategy
Requirements
- 5+ years of demonstrated experience in a role leading business operations, scaling services, and working as a people leader
- 5+ years of experience in a role providing account management or business development
- 2+ years of experience leading or participating in B2B sales
- 2 + years of experience in providing vendor services to large multinational businesses
- 2+ years’ experience with pricing, billing, and contracts
- Demonstrated change management experience
- Demonstrated experience designing and managing programs, including creating an organizational structure, supporting the creation of marketing plans, hiring, and budgeting
- Demonstrated experience with employer-facing workforce development or productivity services/products preferred
- Knowledge of accessible technology and product development preferred
- Able to work a variable schedule and travel domestically and internationally on occasion
Benefits
- Competitive and affordable Medical (including hearing & hardware coverage!)
- Dental
- Vision
- Disability
- Life insurance
- 17 Accrued Paid Time Off Days Annually
- 7 Paid Holidays + 2.5 Days of Floating Holiday; 5 Floating Holiday days annually after one year
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health Mental Wellness Program, including six free therapy sessions per year
- Physical Wellness Reimbursement Program - $25 per month
- Student Loan Contribution Program - $50 per month
- Pet Insurance Discount Program
- Highly skilled, dedicated, and collaborative team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementtalent acquisitioncontract compliancebillingaccount managementbusiness developmentchange managementworkforce developmentanalyticsproject planning
Soft skills
leadershipmentoringcoachingcommunicationcollaborationcustomer relationship managementorganizational skillsproblem-solvingstrategic thinkingadaptability