Customer Service Representative I – Patient Contact Center – Billing/Collections
Northeast Georgia Health System
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Handling outbound and inbound patient phone calls related to patient collection activities
- Providing efficient and professional customer service
- Researching and documenting all performed work
- Referring patient accounts to bad debt agencies appropriately
- Managing high-volume inbound and outbound calls related to patient collections
- Addressing patient inquiries and concerns
- Documenting all interactions accurately
Requirements
- High School Diploma or GED
- One (1) year minimum collection experience
- Solid knowledge of patient collections and bad debt procedures
- Ability to work with various systems to perform job duties
- Strong listening and problem-solving skills
- Effective communication skills verbal and written
- Ability to work independently within guidelines
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient collectionsbad debt proceduresdocumentation
Soft skills
customer servicelisteningproblem-solvingcommunicationindependence
Certifications
High School DiplomaGED