Customer Service Representative I – Patient Contact Center Collections
Northeast Georgia Health System
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Handle outbound and inbound patient phone calls related to patient collection activities.
- Provide efficient and professional customer service.
- Research and document all performed work.
- Refer patient accounts to bad debt agencies appropriately.
- Manage high-volume inbound and outbound calls related to patient collections.
- Deliver professional service while addressing patient inquiries and concerns.
- Research account details and document interactions accurately.
Requirements
- High School Diploma or GED
- One (1) year minimum collection experience preferably in a Healthcare or Call Center setting
- Solid knowledge of patient collections and bad debt procedures
- Ability to work with various systems to perform daily job duties
- Strong listening and problem-solving skills with attention to detail
- Effective communication skills verbal and written
- Ability to work independently within guidelines
Benefits
- health insurance
- retirement plans
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient collectionsbad debt proceduresdocumentationaccount research
Soft skills
customer servicelistening skillsproblem-solving skillsattention to detaileffective communication
Certifications
High School DiplomaGED