Technical Implementation Specialist
Northbeam
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $140,000 - $165,000 per year
About the role
- Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live
- Configure product settings, permissions, and workflows
- Subject matter expert for API integrations and data migration
- Troubleshoot setup issues and coordinate with Support or Engineering as needed
- Own onboarding timelines, milestones, and deliverables
- Manage customer expectations and keep implementations on track
- Communicate progress, risks, and next steps clearly
- Train customers on product functionality and best practices
- Ensure customers understand how to achieve their desired outcomes
- Document configurations and onboarding decisions for handoff to CS
- Partner closely with Sales, Customer Success, Product, and Support
- Provide feedback on onboarding friction, product gaps, and common blockers
- Contribute to onboarding documentation and implementation playbooks
Requirements
- Bachelor's degree in computer science, information technology, or related field
- 2+ years of experience in SaaS implementation
- 2+ years in solutions engineering and technical onboarding
- Experience in customer-facing technical roles
- Comfortable with:
- APIs, integrations, frontend technologies, and data concepts
- Software troubleshooting and problem-solving
- Technical conversations with non-technical stakeholders
- Managing multiple high-impact projects concurrently
- Strong project management and communication skills
- Detail-oriented, organized, and calm under pressure
Benefits
- equity package
- comprehensive healthcare benefits (medical, dental, and vision)
- 401(k) plan
- flexible PTO policy
- 12 company-paid holidays
- 12 weeks of paid parental leave
- $500 work-from-home stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API integrationsdata migrationSaaS implementationfrontend technologiessoftware troubleshootingproblem-solvingproject management
Soft Skills
communicationdetail-orientedorganizedcalm under pressurecustomer-facingmanaging multiple projects
Certifications
Bachelor's degree in computer scienceBachelor's degree in information technology