North

Technical Support Advisor

North

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

Junior

About the role

  • Provide advanced technical support and troubleshooting for multiple Point and Pay solutions
  • Diligently manage customer cases within the Customer Relationship Management (CRM) tool
  • Interact with multiple departments and provide strategic insight to solve enterprise-wide issues
  • Identify technical issues through feedback while engaging with customers and sales partners
  • Serve as an escalation point for internal customers
  • Partner with the Client Services and Product teams to prepare the call center for new product releases

Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum one (1) year of experience in a technical support, internal help desk, or desktop support role
  • Strong technical aptitude and ability to explain processes to others
  • Excellent problem-solving skills with the ability to quickly learn new software
  • Ability to complete tasks with minimal guidance
Benefits
  • Medical, Dental, & Vision Coverage
  • Flexible Paid Time Off
  • 401(k) + Match
  • Mental Health Support & Well-Being Program
  • Paid Maternity & Paternity Leave
  • Education Assistance
  • Company-funded Lifestyle Spending Account
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingCustomer Relationship Management (CRM)problem-solvingsoftware learning
Soft Skills
strong technical aptitudecommunicationstrategic insightcustomer engagementminimal guidance
Certifications
Bachelor’s degree